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Filters cannot be added or removed in HUSKY (WOOF) — UI actions not working

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Evghenii(@evghenii)
5 Posts
Customers
March 19, 2026, 14:38

Description:
I am experiencing a critical issue with the HUSKY (WOOF) filter plugin when editing filters directly on a product category page.

Environment:

  • WordPress + WooCommerce

  • Theme: Woodmart

  • Browser: Firefox (also reproducible in other browsers if applicable)

Steps to reproduce:

  1. Open a product category page

  2. Open the HUSKY filter editor directly from the category page

  3. Click “Add filter section”

  4. Select any filter

Issue #1 (Add filter):
After selecting a filter, nothing happens — the filter is not added to the list.

Issue #2 (Delete filter):

  1. Click delete (X icon) on any filter

  2. Confirm the action in the popup

After confirmation, the filter is NOT removed and remains visible.

Important observation:

  • The confirmation popup appears and works (see screenshot),

  • But after clicking “OK”, no action is executed

  • It looks like the UI triggers the event, but the change is not applied (possibly AJAX request not firing or failing)

What I have already tried:

  • Page refresh — no effect

  • Cache clearing (server + browser) — no effect

  • Repeating actions — no result

Expected behavior:

  • Selected filter should be added immediately

  • Deleted filter should be removed after confirmation

Actual behavior:

  • No changes occur — add/delete actions are ignored

Additional notes:
This looks like a JavaScript or AJAX issue (UI responds, but no changes are saved).Загруженное изображение

Last edited on March 19, 2026, 14:39 by Evghenii · #1
Alex Dovlatov(@alexdev)
821 Posts
March 19, 2026, 20:34

Hello

As I undertood you mean front builder https://demo.products-filter.com/filter-front-builder-demo/ right? A short screen recording would be ideal, or at least a screenshot showing where you're clicking.

Also, please share the exact URL of the page where the issue occurs and as I need to see what the problem share please wp-admin access to test it, you can create stage site by https://wordpress.org/plugins/duplicator/

This will help us understand what exactly is not working and reproduce it on our end.

If you using full version of the plugin place please actual purchase code of the plugin into the private area of this ticket:
https://share.pluginus.net/image/i20230222134241.png
https://share.pluginus.net/image/i20230222134615.png
https://share.pluginus.net/image/i20230222134511.png

 

#2