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Filters are not showing correctly

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
myithubau(@myithubau)
8 Posts
Customers
August 26, 2024, 23:56

hi,

Filters are not showing and showing all options instead for specific categories. this has happened earlier also.

Is there any incompatibility do you have with Porto theme?

https://www.myithub.com.au/

#1
myithubau(@myithubau)
8 PostsTopic Author
Customers
August 27, 2024, 01:55

Even though this option in turned still no affect

Hide empty terms - YES

#2
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 27, 2024, 10:13

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png and  wp-admin access - https://share.pluginus.net/image/i20230222134615.png

Disable js optimization

#3
myithubau(@myithubau)
8 PostsTopic Author
Customers
August 27, 2024, 14:01

Hi,

I have submitted WP-Admin login, We have the Husky version but there is no way to locate license key.

Please provide us the solutions asap.

#4
myithubau(@myithubau)
8 PostsTopic Author
Customers
August 28, 2024, 02:42

The filters seem to work when a user is logged in but not for a new user. Can we please look into urgently?

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 28, 2024, 10:23

Hello

Unfortunately we do not support plugins without the license.

#6
myithubau(@myithubau)
8 PostsTopic Author
Customers
August 28, 2024, 10:26

Added as per your request. We need urgent attention please.

Last edited on August 28, 2024, 10:39 by myithubau · #7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 28, 2024, 13:05

Please disable it - https://c2n.me/4loRrum.png -  As I wrote earlier - https://share.pluginus.net/image/i20240828140127.png -  clear all cache and do a test

read this - https://docs.wp-rocket.me/article/1655-troubleshoot-delay-javascript-execution-issues  - https://share.pluginus.net/image/i20240828140459.png

 

#8
myithubau(@myithubau)
8 PostsTopic Author
Customers
August 28, 2024, 14:28

Hi,

If we disable JS Optimization it works.

and therefore we have added below to the exclusion.

\/jquery(-migrate)?-?([0-9.]+)?(.min|.slim|.slim.min)?.js(\?(.*))?( |'|"|>|$)

But not sure why there are few filters are still not loading. it only happen when a user is not logged in.
Last edited on August 28, 2024, 14:28 by myithubau · #9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 29, 2024, 11:12

Hello

Please read  this - https://docs.wp-rocket.me/article/1655-troubleshoot-delay-javascript-execution-issues#examples

 

#10