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filtering, indexing and the paging isn't working

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Rodolfo(@rodolfo)
6 Posts
Customers
December 3, 2020, 22:07

Hi guys,

A few days ago i bought this plugin for a client's website, and i am having a several problems with  the filtering and paging on the website.

I had to disable it and use another free pluging to hang out this problem beacuse the store is already active on production mode.

im using the OceanWP theme and around 1800 products created with the woocommerce system.

I have enabled and disabled the turbo mode, rebuild the indexing many times, changed all the parameters, ajax, auto filtering and all options available I thought will solve something but its failing all over on the filtering and goes worse.

When i go to the paging products, it goes crazy, it display tons of pages availables but when i got to the second page after using 1 single filter opcion goes like there is no products of (100) availables on the seleccted option, like no products, no paging. all empty.

the temporary filter i installed is working almost perfect.

i need a urgente asistance.

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 4, 2020, 15:02

Hello

Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png and  wp-admin access - https://c2n.me/42BAoj4.png

I  will  check  it

#2
Rodolfo(@rodolfo)
6 PostsTopic Author
Customers
December 7, 2020, 22:37

Hi, i will require for now a refound. how i should proceed?

i'll be waiting for your reply!

 

have a nice day.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 8, 2020, 13:43

Hello

 i will require for now a refound. how i should proceed? - unfortunately we cannot make the refound without a reason. Provide site access I  will  check  it. If there is a problem with the plugin, we will give you the refund. But if the problem is that you configured the plugin incorrectly - In this case, we cannot give the refund.

If you disagree with me, please open a dispute on envato

#4
Rodolfo(@rodolfo)
6 PostsTopic Author
Customers
December 28, 2020, 20:34

Hi  Pablo!

I sent you the user access of the website to verify the failure in the product indexing.. the site is already in production mode.

When you can take your revision?

The site is currently with more than 2000 products. I ran again the indexer and only get 1040 products.

I'll be waiting for your answer...

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 29, 2020, 13:52

Hello

My  test - https://c2n.me/4aphaGF

It looks like the current theme is not compatible with ajax mode

#6
Rodolfo(@rodolfo)
6 PostsTopic Author
Customers
December 29, 2020, 16:19

Hi,

Yes, its working all wrong, I will need a refund of the plugin, i been struggling for days to make this work and it's not Ok.

I'll be waiting for your reply.

Have a nice day.

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 30, 2020, 12:58

Hello

 its working all wrong,  - Describe what is not working correctly! I added the video and showed that everything is working correctly. so describe it in more detail!

#8
Rodolfo(@rodolfo)
6 PostsTopic Author
Customers
January 7, 2021, 20:51

Hi Pablo!

check out this video i made , https://drive.google.com/file/d/18x79mAg5xu1ilzUrhp75kYje4gZWPS6l/view?usp=sharing

i ran again the testing and still not working at all, no matches with selected option, in the video i show you how its all setup up. active and inactive the turbo mode, all the same results.

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 8, 2021, 12:45

Hello

Try clicking on the filter button ;) - https://c2n.me/4atTvwP.jpg - and everything will work fine  ( This is how you configured the plugin )

i ran again the testing and still not working at all - watch the video before writing this - https://products-filter.com/video-tutorials/#video_beGT6p_look

#10
Rodolfo(@rodolfo)
6 PostsTopic Author
Customers
January 8, 2021, 15:30

Hi pablo!

Here the test again..

PART 1 > https://drive.google.com/file/d/196csopN0KZzpz-l2FXBTMjHYETNw7GlG/view?usp=sharing
PART 2 > https://drive.google.com/file/d/1vBf90jISLC_Cf-vI5jNCd4uIfA5SnBSk/view?usp=sharingB
PART 3 > https://drive.google.com/file/d/1yUghYWzaNkY4juVnHiDnxNKIh7ElJM1g/view?usp=sharing

still with failures, the site cannot use this pluging with those problems, is failing on the filtering results and indexing is uncompleted.

can we end this matter with the refund and stop wasting our time?

Thanks and have nice day.

 

 

#11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 11, 2021, 12:19

Hello

I  did  the  test - https://c2n.me/4avmCkx.png - And everything works correctly!

As I wrote - https://c2n.me/4avmGUQ.png - in the plugin description, I indicated that there are themes that are incompatible with ajax mode (you should have read this before buying)

 and stop wasting our time? - I agree! I'm sure my plugin is working correctly. And if you give me access, I will check it and the filter will work correctly! Because I will make the correct settings.  Let's not waste each other's time drop  me  wp-admin access and I will prove that I am right.

 

#12