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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
JD(@james-2)
7 Posts
Customers
January 8, 2020, 01:08

Hi

When a customer has searched for a particular product, the search results page doesn't reduce the product filter to just those products.

For example if I search for a chair in the woocommerce search my results page shows me 2 products, both of these products are white & grey, but the filter still shows green as an option.

Please can you tell me how I can get the filter to show the relevant options, like it does in the category pages?

Thanks

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 8, 2020, 12:45

Hello

Please  drop  me  exact  link to  the  issue

Check options - https://c2n.me/45p5gm3.png

#2
JD(@james-2)
7 PostsTopic Author
Customers
January 8, 2020, 13:13

Hi

These are all set correctly.

I have put a link in the private data area, as the site isn't live yet.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 9, 2020, 12:54

Hello

You are using a third-party plugin!  - https://your-link/?s=chair&post_type=product&dgwt_wcas=1

This plugin is not compatible with third-party filters.

Please  try  to activate  this  extension - https://c2n.me/45q1nlQ.png

I can't  check  your  link - #link

Last edited on January 9, 2020, 19:01 by Pablo Borysenco · #4
JD(@james-2)
7 PostsTopic Author
Customers
January 9, 2020, 18:36

I left the site accessible for all of yesterday, but I needed to turn it off to private access only last night.

I did wonder if it was because of the separate search plug in. I will have a look at the extension you suggested, thanks.

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 10, 2020, 12:58

Hello

Ok!  Welcome;)

#6