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Filter Options Not Working...

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
sitenex(@sitenex)
7 Posts
Customers
February 27, 2020, 01:28

Hi,

I’m trying to get the filters to work that if you select two options, and no products have any items in stock for that filter, then it won’t show that product in the results. After following the documentation I can get this to work.

Any help would be appreciated.

Thanks,
Anthony

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 27, 2020, 14:35

Hello Anthony

Try  to  activate  this  extension - https://c2n.me/46czVX5.png

Check  option - https://c2n.me/46cA3v6.png

If  no  luck  - drop  me  exact  link  with  the issue. ( What should I do to get this error? )

#2
sitenex(@sitenex)
7 PostsTopic Author
Customers
February 28, 2020, 01:42

Hey Pablo,

Thanks for getting back to me. I'm actually having a few issues:

1: If you go to https://webemindwarriors.com/category/mens-teeshirts/ : I have different products with different sizes, but on the right bar for a size like XL it is only showing that there is 1 product is available.

2: Also in the right bar it isn't showing the size Small.

3: In the right bar, under Product Size, if you click 5XL and then look under"Product Color" it is displaying Teal—but we don't have any products that has the Teal & 5XL active.

Can you take a look and let me know what I'm missing?

Thanks,
Anthony

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 28, 2020, 13:09

Hello Anthony

I got  it. Please  add  FTP access

#4
sitenex(@sitenex)
7 PostsTopic Author
Customers
February 29, 2020, 00:58

Hey Pablo,

Thanks. I've added FTP Access to the Private Data for this topic. Let me know if the FTP details work for you.

Thanks,

Anthony

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 2, 2020, 19:41

Hello Anthony

Can  I disable plugins/theme  to  test?

#6
sitenex(@sitenex)
7 PostsTopic Author
Customers
March 2, 2020, 19:45

Hey Pablo,

You can disable plugins/theme to test.

Thanks,

Anthony

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 3, 2020, 17:14

Hello Anthony

Please  do  test

#8
sitenex(@sitenex)
7 PostsTopic Author
Customers
March 4, 2020, 01:18

Hey Pablo,

Thank you for looking into this for me. The filter feature still isn't working. I am going to see if I can find another plugin and was wondering would it be possible to get a refund?

I do appreciate all the help.

Thanks,

Anthony

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 4, 2020, 15:03

Hello

I did tests and it worked.

it be possible to get a refund? - Yes

#10
sitenex(@sitenex)
7 PostsTopic Author
Customers
March 4, 2020, 23:45

Thanks Pablo, I'm sorry the plugin didn't work for me.

I was wondering how I could request or receive a refund?

Thanks again,

Anthony

#11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 5, 2020, 12:32

Hello Anthony

Add  link  in  private data

 

#12
sitenex(@sitenex)
7 PostsTopic Author
Customers
March 7, 2020, 00:34

Thanks Pablo, I truly appreciate this.

Using the link, I have sent in the refund request.

Thanks again,

Anthony

#13
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 9, 2020, 13:39

Hello Anthony

welcome;)

#14