Filter options disappear after selecting an option
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
We have about 5 filters with different optons. If i choose 1 option from one of the filters, it automatically refreshes page and shows results which is good!
However once page reloads, all filter disappear on left column and it only show slider and"Reset" button.
I would like all filters to stay showing on page, so customer can choose additional options to narrow down the search.
How can i do this?
Hello
Please drop me exact link to the issue I will check it
I have posted link in private data area for you.
Hello
Try in plugin settings->Advanced->Options - check an option - https://c2n.me/45DQHhe.png
I checked this option and still same issues exists. I cleared all server cache too.
I see in tutorial videos, person can choose filter and it shows results and filters still showing on results page.
Hello
I see in tutorial videos, person can choose filter and it shows results and filters still showing on results page. - Yes! This is how this filter works(To test - https://demo.products-filter.com/). But there seems to be a conflict with a third-party software on your site
Please drop me wp-admin access. Can I disable plugins/theme to test?
Hello i have added info to private data, please check thanks
Hello
Please deactivate this third-party plugin - https://c2n.me/45HaW53.png and do test
This third party plugin was already deactivated (i assume by you). when i go to link in private data and choose option, the filters disappear and it only shows product filter term on top of results with small red circle with X in it.
When i activate the 3rd party plugin you mention, it functions the very same. No difference for me.
Hello
My video in private date
Hello i see the issue. thank you.
Can you tell me now how to have filters always showing?
Right now there is magnifying glass show and customer need to click this to see filters. How to have it so filters always showing at top?
Hello
In plugin settings->Design - https://c2n.me/45JELyw.png
Currently we have the following set
Options > Set Filter Automatically: Yes
Design > Hide Auto filter by Default: No
When i check the page, the filter options show, but when we select a filter item, it filters the results and then the filter options are hidden and a magnifying glass is showing. User has to click this to see filter options again.
If we change settings to
Options > Set Filter Automatically: Yes
Design > Hide Auto filter by Default: Yes
It shows same result, user has to click the magnifying glass to see the filters after initial filtered results shown.
We would like to remove the magnifying glass altogether and always have the filter options showing
Please use link in private data to access site to test.
Ok i think i figured this out. You can mark this as resolved.
Hello
Ok! Great!