Filter not working on mobile version
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page pleaseIf you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Good day.
I'm having an issue with your filter, specifically, it's not working on mobile devices. I'm referring to the standard checkboxes and radio buttons, while the custom checkboxes and radios are functional. This bug can also be partially tested on the demo site by following this link: https://demo-sd.products-filter.com/. If you try to click within the checkbox filter window, you'll notice the issue.
However, when clicking on the checkbox label, the filter works, but it doesn't on my website.
As for the radio buttons, the issue here is a bit broader. I want to use a price filter in the form of radio buttons, but I can't (or haven't understood how) to create a custom template with radio buttons for this purpose.
So: custom radio and checkboxes work fine, while the standard ones don't work at all. I can't apply a custom radio (or checkbox) appearance for standard price filtering (or haven't figured out how to do it).
My theme is Elementor Hello and HUSKY - Products Filter Professional for WooCommerce v.3.3.4.5 .
Thank you for your help and for your plugin!
Hello
Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png
Can you make a video with the issue?
I don't see any errors on our demo site
https://www.loom.com/share/17e8b85630ec4f4ba11311445b44ffee?sid=8931e394-d100-4f8b-9473-7711ec104149
You can check on this demo web-site https://demo10k.products-filter.com/
Because the checkboxes disappeared on the previous one, although they were there yesterday when I wrote my message...
As you can see in the video, everything works fine on the desktop. But when I switch to mobile, the standard checkbox input is absolutely not clickable. All the time that the mouse was over it, I pressed the button and could not select it. The situation is similar with radio buttons. And yes, on this demo site neither clicking on the checkbox itself nor clicking on the name of the checkbox works. This is what the error I encountered looks like. Help me please.
p.s. I'll add the code a little later. I don't have access to my accountant's email.
p.s. p.s. As I said, it is only with default radio and checkboxes, not with customs. You also can see this on my video.
Hello
My test - https://c2n.me/4k0So2o
I also tested it on my mobile device and it works
https://c2n.me/4k0SYeD.png - I only see this error, it is due to the heavy load on our server
Hello. Ok I figured out that on anonymous tab I can use this checkboxes without any problem. Probably I have this issue because of activated Adblock Pro. Can you recheck it, please? HUSKY Filter can be updated to support Adblock Pro? As you can see custom filters work without any problems on my side.
Also, it is possible to add possibility customize checkboxes of Price range filtering using default HUSKY Design builder?
Thank you for your help!
Hello
Ok!
HUSKY Filter can be updated to support Adblock Pro? - I'll pass this on to the developers
it is possible to add possibility customize checkboxes of Price range filtering using default HUSKY Design builder? - Unfortunately the plugin does not have such a feature
Hello. Thank you.
But actually on my website with or without Adblock Pro I have this issue with radio buttons on Price range filtering. So it will be great to add possibility customize checkboxes of Price range filtering using default HUSKY Design builder. Because as I see only this way working for 100% on all devices with all conditions.
I have this issue with radio buttons on Price range filtering. - Please drop me exact link to the issue
Because as I see only this way working for 100% on all devices with all conditions. - I don't think that's the reason
Website in developments at the moment, but I can give access to server. Can I write to you a private message?
Hello
To add any private data - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png
Done. Thank you. Please, take a look.
Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png
Hello. Sorry for the delay. Done. Tyank you very much for your help! Please take a look and clear the situation for me, maybe Im doing something wrong?
Hello
Please try in file \wp-content\plugins\woocommerce-products-filter\js\front.js - change this code - https://share.pluginus.net/image/i20231229113306.png
Clear all cache and do a test
Hello. Yes, its working now but checkbox styles was disabled.
Hello
It looks like this is an incompatibility of a third-party JS library with your browser extension.
Unfortunately, in this case you should use one thing
I figured out and fixed the issue. The issue was in Elementor popup window functionality. It blocks some JS and it is impossible to use default Husky checkboxes or radio buttons. Now I moved Husky filter out from Elementor popup window and all is working fine. Thank you for your help and support and please pay attention to this bug and try to find a solution in future!
Hello
Great! Welcome;)