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Filter not working

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
mas88(@mas88)
3 Posts
Customers
March 16, 2020, 09:46

Hi,

the filter used to work but now it just shows all my existing products instead of filtering them when I check the boxes.

Can you pls help? Thanks!

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 16, 2020, 14:51

Hello

What version of the plugin are you using?

Please  renew  your  support

#2
mas88(@mas88)
3 PostsTopic Author
Customers
March 16, 2020, 16:28

Hi,

I'm using Version 2.1.5.1. Any ideas?

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 17, 2020, 12:50

Hello

You use  old  version of the  plugin.  Please  update   plugin to latest  version  and  do test

https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/

#4
mas88(@mas88)
3 PostsTopic Author
Customers
March 23, 2020, 14:28

Hi,

I tried to follow the steps in your link there to update, however when accessing this page (/wp-admin/admin.php?page=envato-market) it says"Sorry, you are not allowed to access this page."

Do I manually update the plugin by installing the new one over the older version? Most importantly, will I lose my filter settings this way? As I want to preserve the existing settings.

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 24, 2020, 12:31

Hello

You can  delete  the  old  version  and  install  the  new  version.  All  settings  will be  saved

#6