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Filter not showing the options that you'd expect

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
stein(@stein)
6 Posts
Customers
February 10, 2023, 21:11

Hey support,

I'm at a loss on how to figure out to get the filter to do what I want.
The shortcode that I'm using: [woof sid="home_page" ajax_redraw="1" is_ajax="1" redirect='https://inktplace.nl/winkel/']
The output: https://ibb.co/yNWJPtp and https://ibb.co/gvMJ32Q -> no matter what you select at step 1, step 2 will only give results with 'Brother' in it.
That while there are many more options.

Settings: https://ibb.co/mtN5X82 and https://ibb.co/2v3JbYy

Ideally I would like to have it like the filter on: https://www.alleeninkt.nl/ -> where one attribute is enabled only after clicking on the previous attribute (which in turn hide/show the options).

With kind regards,

Stein

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 13, 2023, 12:48

Hello Stein

Please delete your customization  and  drop  me  wp-admin access  - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png

#2
stein(@stein)
6 PostsTopic Author
Customers
February 13, 2023, 18:48

Hi Pablo,

Test page: https://inktplace.nl/home-nieuw/

Ideally I would like to use: pa_type-2, pa_printer-merk and pa_printer-type

Thanks!

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 14, 2023, 14:30

Hello

For attributes use this extension - https://products-filter.com/extencion/woocommerce-step-by-step-filter

My  test - https://share.pluginus.net/video/v20230214123012.mp4

#4
stein(@stein)
6 PostsTopic Author
Customers
February 14, 2023, 15:31

Hi Pablo,

And as you can see, it will only show Brother. This is not supposed to happen as there are more brands that are linked within the single product data.

Greetings,
Stein

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 15, 2023, 13:32

Hello Stein

Can  I  disable  plugins/theme  to  test?

#6
stein(@stein)
6 PostsTopic Author
Customers
February 20, 2023, 12:55

Hi Pablo,

Yeah go ahead. I made a back-up and did set the site in maintenance so you're safe to test.

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 20, 2023, 14:00

Hello

I disabled your custom code now everything works correctly - https://c2n.me/4hSJUmO

#8