Filter malfunction
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hello,
I have issues with the WOOF filter. I often got calls from customers who can't filter properly our products.
I wasn't able to reproduce the issue so it was always difficult for me to contact you. But yesterday I finally asked one of my customers to make screenshots of the issue.
Look at this page : https://teamdynamics.fr/jantes-alu/jantes-competition/?swoof=1&pa_finition=white&paged=1&really_curr_tax=34-product_cat
It is working well. Even when I select"White", I still can see the other variations in the filter (Modèle, Diamètre, Largeur, etc.)
But sometimes, if my customer select"White" for example, the other variations disappear in the filter. You can see the issue on this screenshot : https://tinyurl.com/y5p6x2n7
Could you please help me?
Thank you very much,
Alex
Hello Alex
Please update the plugin to latest version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/
Clear all cache and Ctrl+F5 and do a test