PluginUs.Net - Business Tools for WooCommerce and WordPress

[realize your idea - make your dreams come true]

Support Forum

You need to log-in to create request (topic) to the support

Filter isn't working when the user is logged out

The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page please
If you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Dev(@dev-4)
3 Posts
Customers
February 4, 2021, 15:43

Hey ! I'm using woof on my shop page using Elementor template. I've changed the symbol for open and close of the hierarchy using some CSS but its not reflecting on the front end when logged out. The filter is working fine only when the user is login.

What might be the error that's causing this issue and what is the best possible way to get this sorted out asap. Please look into this asap. Thank you.

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 5, 2021, 12:58

Hello

Clear  all  cache

Drop  me  exact  link to  the  issue

#2
Dev(@dev-4)
3 PostsTopic Author
Customers
February 5, 2021, 21:20

Hi,

https://elveyessentials.com/shop - this is URL in which I have used woof plugin on Elementor template, its working only when the user is logged in, and stops working for logged out users. Also I've enabled the AJAX functionality even though when I choose filter the page reloads.

How it can be solved?

Please look into this issue asap.

Thank you.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 8, 2021, 12:25

Hello

Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png

Update  plugin  to latest  version -https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/

Please disable  JS optimization   and  do  a test

 

#4
Dev(@dev-4)
3 PostsTopic Author
Customers
February 9, 2021, 13:53

the plugin works fine until we combine the JavaScripts via WP-Rocket . But not combining the JS is not an option as it slows down the site considerably

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 10, 2021, 12:19

Hello

Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png

#6