Filter don’t reset when removed + count is empty when select
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hello,
I really like your plugin and I hope you’ll be able to help me with this. I’m having 2 different issues.
https://staging1.towerrecords.ie/?s=christmas&post_type=product&dgwt_wcas=1
#1
We have a website, if you do a search (“christmas” for example) it works fine.
If I select a “Genre” (product attribute), it will work perfectly as well.
But when I deselect the filter, while the products are re-loaded correctly, the filters aren’t showing the way they were initially.
#2
If I go to any listing page (for example Music) and click on any filter (for example “Blue/Gospel”) it will hide the number of items (it is showing for all filters but not the selected ones). Is there a way to fix that?
Thanks in advance for your help
Hello
Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png
Try in Advanced->Options - https://share.pluginus.net/image/i20241210125015.png
if no luck - try to enable SEO URL - https://share.pluginus.net/image/i20241210125112.png
Hello Pablo,
Thanks for your answer. I've added my licence key (and updated the plugin to the latest version).
See below my feedback:
#1 Sorted !
#2 I'm afraid we still have the issue. Also the numbers won't reload with the number of actual results, it will show the total result for the keyword search (using FiboSearch) but if you select a filter it won't edit the number of results which gives the wrong impression it feels.
To reproduce :
https://staging1.towerrecords.ie/product-category/music/
Click on any filter, see how it just shows without the number? Also all the other items are showing results which aren't correct
Thanks,
Hello
Please drop me wp-admin access - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png - I will check it
That's done
Hello
Please do a test
Hello Pablo,
I went on https://staging1.towerrecords.ie/product-category/music/
I clicked on a random filter (Blues) and it just filtered by that and removed the number of items for that filter.
Also the other filters didn't update either.
So I don't see any difference here?
Hello
Ok!
removed the number of items - This is correct behavior and should work. The selected item does not show the counter
Also the other filters didn't update either. - and this is exactly what I fixed, early after selecting any genre all the counters were updated and showed an incorrect number of products in the current category. now the counters are not updated and show the correct result
how it worked - https://c2n.me/4m0CmJS
how it works now - https://share.pluginus.net/video/v20241218131919.mp4
Hello Pablo,
Could you let me know how to did that so I can reproduce on the live website?
Thanks
Hello
I checked these options - https://share.pluginus.net/image/i20241219111913.png
