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Filter doesn't show on mobile

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Yantra(@yantra)
4 Posts
Customers
December 13, 2023, 16:07

Hi there,

I have an issue I can't solve. On mobile filter doesn't work (on simulation on PC it does, but not actually when I open website from my mobile)

website: http://www.inkfactorytattooroma.it/shop/

Theme: Blossom chic

 

Thanks

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 14, 2023, 12:14

Hello

I  did  a  test.  everything works correctly on my device

Are you using caching plugins?

#2
Yantra(@yantra)
4 PostsTopic Author
Customers
December 14, 2023, 19:06

Hi, thanks a lot for your answer.
I'm not sure about it, it's my first time with wordpress to be honest!

How can I check if I do?

thanks again

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 15, 2023, 12:27

Hello

Yes it looks like a conflict with the caching plugin

Check the plugins that are activated on your site, there should be a caching or optimization plugin (this can be understood by the name)

please  disable  it  and  do a test

Next, for some reason, your current theme hides the filter icon. Please  add  this CSS - https://www.wpbeginner.com/plugins/how-to-easily-add-custom-css-to-your-wordpress-site/

body .woocommerce-products-header {

display: block;

}
#4
Yantra(@yantra)
4 PostsTopic Author
Customers
December 19, 2023, 11:50

thanks a lot!

I will check plugins and add css.

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 19, 2023, 14:32

Hello

Great! Welcome;)

For this to work with the caching plugin, it must have a setting something like:"Different cache for different devices"

#6
Yantra(@yantra)
4 PostsTopic Author
Customers
December 23, 2023, 12:50

Hi,

I just added the CSS and now it looks like it works.

Thanks a lot

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 25, 2023, 12:25

Great! Welcome;)

#8