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Filter does not recognize which category

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
jespersnp(@jespersnp)
6 Posts
Customers
September 26, 2024, 22:24

Hello,
I have a product filter but the filter does not recognize which category I am in, do you have the option to log in and look at my admin settings?

The filter itself works well, but it is when you visit a category page that the filter does not recognize that you are on the category page, It interprets it as I am in the page that shows all products?

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 27, 2024, 11:30

Hello

Please drop me exact link to the issue

#2
jespersnp(@jespersnp)
6 PostsTopic Author
Customers
September 29, 2024, 18:46
Hello again,

Here you have three different links.

These two categories are subcategories of Swedish Snus
Original Portion: https://snusnpouches.com/original-portion/
You can use this account to login: (This account is not admin)
Username: Demo
Password: Demoforyou!
#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 30, 2024, 10:43

Hello

Please check these options on  Advanced->Options - https://share.pluginus.net/image/i20240930114321.png

And do a test

Last edited on September 30, 2024, 10:44 by Pablo Borysenco · #4
jespersnp(@jespersnp)
6 PostsTopic Author
Customers
September 30, 2024, 19:09

Hi again,  I have done that but still not working.

If it is safe to give my admin information here to you? If so could you please log in and check?

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 1, 2024, 10:37

Hello

ok! Please add wp-admin access - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png

#6
jespersnp(@jespersnp)
6 PostsTopic Author
Customers
October 1, 2024, 12:33

Ok now you have it!

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 2, 2024, 10:34

Hello

oK! Please disable this plugin - https://share.pluginus.net/image/i20241002113153.png

if no luck - disable cache

if no luck - disable this option - https://share.pluginus.net/image/i20241002113352.png

#8
jespersnp(@jespersnp)
6 PostsTopic Author
Customers
October 2, 2024, 22:02

It still doesn't work...
It is also important for me to be able to display my brands so do not want to remove Perfect Brands.

Had an older filter that handled it well but yours is nicer.

Please help me solve this problem and I would be eternally grateful!

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 3, 2024, 17:26

Hello

Please add ftp access - https://share.pluginus.net/image/i20230222134241.png ->  https://share.pluginus.net/image/i20230222134615.png

#10
jespersnp(@jespersnp)
6 PostsTopic Author
Customers
October 3, 2024, 20:03

I have entered admin details there now, anything else you want?

#11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 4, 2024, 10:00

Hello

Yes. I need FTP access. You can ask your hosting support about it.

#12