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Export fails

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
soros.almos(@soros-almos)
8 Posts
Customers
November 8, 2023, 05:23

Hello,

I'm using Bear for years without any problems, but  I moved one of my site to pressable server, and the export stopped working.

When Im trying to export some data to csv, or xml the console gives back an error message. The console gives 500 internal server error.

That's what I see in the log:

[07-Nov-2023 11:29:46 UTC] PHP Fatal error: Uncaught TypeError: fputs(): Argument #1 ($stream) must be of type resource, bool given in /srv/htdocs/wp-content/plugins/woocommerce-bulk-editor/ext/export/export.php:126
Stack trace:
#0 /srv/htdocs/wp-content/plugins/woocommerce-bulk-editor/ext/export/export.php(126): fputs(false, '"ID","Sources",...')
#1 /wordpress/core/6.3.2/wp-includes/class-wp-hook.php(310): WOOBE_EXPORT->woobe_export_products_count('')
#2 /wordpress/core/6.3.2/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters('', Array)
#3 /wordpress/core/6.3.2/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#4 /wordpress/core/6.3.2/wp-admin/admin-ajax.php(188): do_action('wp_ajax_woobe_e...')
#5 {main}

thrown in /srv/htdocs/wp-content/plugins/woocommerce-bulk-editor/ext/export/export.php on line 126

Thanks for the help,

Álmos

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 8, 2023, 10:26

Hello Álmos

What plugin version number are you using?

Perhaps the settings of your new server do not allow the plugin to create files

#2
soros.almos(@soros-almos)
8 PostsTopic Author
Customers
November 9, 2023, 11:08

Hello Pablo,

 

We are using 2.1.3.3 version.

Maybe but I don't find anything related in the server settings.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 9, 2023, 12:22

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png and  wp-admin+ftp access - https://share.pluginus.net/image/i20230222134615.png

#4
soros.almos(@soros-almos)
8 PostsTopic Author
Customers
November 10, 2023, 09:22

Hello,

I did it. Please check.

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 10, 2023, 11:04

Hello

Unfortunately your key is not valid

Please  update  the  plugin  to latest  version - https://bulk-editor.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

#6
soros.almos(@soros-almos)
8 PostsTopic Author
Customers
November 10, 2023, 11:08

Hello,

 

How could be that? We purchased it in Jun.7. It says: License Support Expiry Date: Thursday, December 7, 2023

Or this isn't the right key. Maybe the owner of the site gave me a wrong key.

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 10, 2023, 13:55

Please check your license key here - - https://codecanyon.net/downloads -> https://c2n.me/49ZXJv0.png

#8
soros.almos(@soros-almos)
8 PostsTopic Author
Customers
November 14, 2023, 11:10

Hello,

I've updated the purchase code. It should be good now.

 

Thanks,

Álmos

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 15, 2023, 12:05

Hello Álmos

Please  check your SFTP access

#10
soros.almos(@soros-almos)
8 PostsTopic Author
Customers
November 15, 2023, 13:58

Sorry, we reached a limit and It dind't saved your access. I gave mine. It should work now.

#11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 15, 2023, 14:55

unfortunately I can't connect. Perhaps you have an IP restriction(added  to private  data)

And there may also be a problem with the plugin due to server settings, permission for the wp-content folder. My plugin can't open the file for writing. In this case, you should check your security settings

#12
soros.almos(@soros-almos)
8 PostsTopic Author
Customers
November 16, 2023, 06:26

Yeah I added the SFTP url, it works for me now, but this pressable server is quite strict. I think the problem is with the writing permission. Their servers are very fast but the settings are quite limited.

I'm contacting them now, and I will let you know if We found out anything.

#13
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 16, 2023, 10:16

Hello

Please  do a test

I checked and it seems to work now

#14
soros.almos(@soros-almos)
8 PostsTopic Author
Customers
November 16, 2023, 11:17

Hello,

 

It's working now. I submitted a ticket couple hours ago, and they fixed it. So It was a server problem. Thanks for your help!

#15
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 16, 2023, 13:06

Great! Welcome;)

#16