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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
nino(@nino)
8 Posts
Customers
August 10, 2021, 10:47

Hello, the plugin don't work & appear"Error" tab. It appears so much time when I bulk edit. Please help!

 

Last edited on August 16, 2021, 10:07 by Pablo Borysenco · #1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 10, 2021, 11:58

Hello

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png and  wp-admin access - https://share.pluginus.net/image/i20210618130637.png

Describe in more detail what I have to do to get the error

#2
nino(@nino)
8 PostsTopic Author
Customers
August 10, 2021, 12:27

Hello, I replied there, please check the content!

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 11, 2021, 11:07

Hello

I did  test   - I do not see such an error

Please  watch a  video - https://bulk-editor.com/video-tutorials#video_2502

Last edited on August 16, 2021, 10:07 by Pablo Borysenco · #4
nino(@nino)
8 PostsTopic Author
Customers
August 11, 2021, 12:29

Please try to delete! Please try multiple time, sometime the error appear, sometime not. Thank you!

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 12, 2021, 10:10

Hello

My tests - I can't get this error

sometime the error appear  -  Probably the server does not have enough resources

 

Last edited on August 16, 2021, 10:07 by Pablo Borysenco · #6
nino(@nino)
8 PostsTopic Author
Customers
August 12, 2021, 10:35

Why did not you try to delete? I said you should edit weight or delete, but you did not test with delete. I need fix this issue ASAP, but 2 days past & now I have to wait tomorrow to get your response. Please reply faster! Very disappointed with this support.

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 12, 2021, 10:45

Hello

 but you did not test with delete.  - What do you mean? Delete Products? or delete weight - as i did at the end of my test

You better make a video with the error so I can repeat. I cannot fix the error that does not appear!

#8
nino(@nino)
8 PostsTopic Author
Customers
August 12, 2021, 10:50

Of course delete products @@, edit weight back to zero not mean delete, I never said delete weight, why did you said that. Please try to bulk delete product!

#9
nino(@nino)
8 PostsTopic Author
Customers
August 12, 2021, 11:16

Here is the video you need: Please reply ASAP!

Last edited on August 16, 2021, 10:08 by Pablo Borysenco · #10
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 12, 2021, 12:12

Please  drop me  FTP access - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png

#11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 12, 2021, 12:27

WP File Manager - not suitable for investigating the cause of the error

#12
nino(@nino)
8 PostsTopic Author
Customers
August 12, 2021, 16:00

Ok, I don't need fix this issue anymore. Please delete this post!

#13
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 13, 2021, 10:47

Hello

Sorry, I cannot delete this post. But I can hide some information

#14
nino(@nino)
8 PostsTopic Author
Customers
August 14, 2021, 09:18

Ok, please do it!

#15
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 16, 2021, 10:10

Hello

I deleted videos and screenshots associated with your site

Please indicate what exactly I should hide

#16