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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Minsu(@minsu)
16 Posts
Customers
January 3, 2020, 10:37

Hi,

Please see the attached file. I can't start this plugin. It says"There has been a critical error on your website. Please check your site admin email inbox for instructions."

Could you please assist me with this issue?

Regards,

Shawn

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 3, 2020, 11:38

Hello

Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png

#2
Minsu(@minsu)
16 PostsTopic Author
Customers
January 3, 2020, 11:43

Thank you. I have entered it.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 3, 2020, 11:47

Please  check  your  access - https://c2n.me/45mjsUv.png

AND  paste  FTP access

#4
Minsu(@minsu)
16 PostsTopic Author
Customers
January 3, 2020, 12:04

You will be able to log onto the website. I have added the FTP details as well.

Where are you based? The USA? I need to check your location to give access.

 

 

Last edited on January 3, 2020, 12:08 by Minsu · #5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 6, 2020, 11:53

Hello

I  added   my  IP to"private data"

#6
Minsu(@minsu)
16 PostsTopic Author
Customers
January 6, 2020, 17:14

Hello,

I granted access to FTP. You will be able to access it.

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 7, 2020, 11:14

Hello

Your site is down now - https://c2n.me/45ooSUI.png -  the reason is not in my plugin

#8
Minsu(@minsu)
16 PostsTopic Author
Customers
January 8, 2020, 10:52

Hello,

Please try it again. I had to set it up again.

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 8, 2020, 11:45

Hello

Your server does not have enough memory. Please increase memory:

Allowed memory size of 41943040 bytes exhausted (tried to allocate 20480 bytes)

#10
Minsu(@minsu)
16 PostsTopic Author
Customers
May 5, 2020, 13:55

Hi,

Thank you. It works. I increased the memory size 32MB to 128MB. What is the best memory size for your plugin? (20480 bytes you suggested seems to be too small because in 32MB, the plugin didn' work)

Last edited on May 5, 2020, 13:55 by Minsu · #11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 6, 2020, 11:18

Hello

It depends on the number of taxonomies and products.

I  think  256MB

#12