PluginUs.Net - Business Tools for WooCommerce and WordPress

[realize your idea - make your dreams come true]

Support Forum

You need to log-in to create request (topic) to the support

Error

šŸŽ„ Holiday Notice - Support Vacation šŸŽ„

ATTENTION: From December 28, 2025 to January 6, 2026 our support team will be on vacation.

Important information:

  • āŒ No ticket responses from December 28 to January 6
  • āœ… Support will resume on January 7, 2026
  • šŸ“ You can still submit tickets during vacation - they will be queued and answered starting January 7
  • āš ļø Urgent technical issues: Please check our documentation and codex first

šŸŽ… Season's Greetings! šŸŽ…

We want to thank all our amazing customers for your trust and support throughout 2025!
Merry Christmas and Happy New Year to you and your families! šŸŽ‰

We wish you:

  • šŸš€ Successful online stores
  • šŸ’° Growing sales
  • šŸ˜Š Happy customers
  • šŸŽÆ Achieved goals in 2026

Thank you for being with us! We appreciate every one of you and look forward to continuing our work together in the new year.

Rest, recharge, and see you in 2026!

Best regards,
PluginUs.Net Team

The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page please
If you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Minsu(@minsu)
16 Posts
Customers
January 3, 2020, 10:37

Hi,

Please see the attached file. I can't start this plugin. It says"There has been a critical error on your website. Please check your site admin email inbox for instructions."

Could you please assist me with this issue?

Regards,

Shawn

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 3, 2020, 11:38

Hello

Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png

#2
Minsu(@minsu)
16 PostsTopic Author
Customers
January 3, 2020, 11:43

Thank you. I have entered it.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 3, 2020, 11:47

PleaseĀ  checkĀ  yourĀ  access - https://c2n.me/45mjsUv.png

ANDĀ  pasteĀ  FTP access

#4
Minsu(@minsu)
16 PostsTopic Author
Customers
January 3, 2020, 12:04

You will be able to log onto the website. I have added the FTP details as well.

Where are you based? The USA? I need to check your location to give access.

 

 

Last edited on January 3, 2020, 12:08 by Minsu · #5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 6, 2020, 11:53

Hello

IĀ  addedĀ  Ā myĀ  IP to"private data"

#6
Minsu(@minsu)
16 PostsTopic Author
Customers
January 6, 2020, 17:14

Hello,

I granted access to FTP. You will be able to access it.

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 7, 2020, 11:14

Hello

Your site is down now - https://c2n.me/45ooSUI.png -Ā  the reason is not in my plugin

#8
Minsu(@minsu)
16 PostsTopic Author
Customers
January 8, 2020, 10:52

Hello,

Please try it again. I had to set it up again.

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 8, 2020, 11:45

Hello

Your server does not have enough memory. Please increase memory:

Allowed memory size of 41943040 bytes exhausted (tried to allocate 20480 bytes)

#10
Minsu(@minsu)
16 PostsTopic Author
Customers
May 5, 2020, 13:55

Hi,

Thank you. It works. I increased the memory size 32MB to 128MB. What is the best memory size for your plugin? (20480 bytes you suggested seems to be too small because in 32MB, the plugin didn' work)

Last edited on May 5, 2020, 13:55 by Minsu · #11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 6, 2020, 11:18

Hello

It depends on the number of taxonomies and products.

IĀ  thinkĀ  256MB

#12