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Editor not loading

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
bravatech4226(@bravatech4226)
5 Posts
Customers
July 18, 2019, 19:32

Editor is slow to load or not loading at all.

Browser is timing out with editor load....... We have over 1800 products and would like to bulk edit categories.

Pls help.

mysquaretrade.com

 

 

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 19, 2019, 11:45

Hello

try  to deactivate   plugins  to find conflict.

OR Can  I deactivate  plugins/theme to test?

#2
bravatech4226(@bravatech4226)
5 PostsTopic Author
Customers
July 19, 2019, 14:17

go ahead - do what you need to figure this out.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 22, 2019, 14:05

Hello

Please  drop me FTP access.  I can't   add  plugins - https://c2n.me/42HAgHu.png

#4
bravatech4226(@bravatech4226)
5 PostsTopic Author
Customers
July 22, 2019, 19:10

FTP account created - info in private data.

Thanks

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 23, 2019, 13:08

Hello

 

Please  check  your  FTP access - 530 Login authentication failed

#6
bravatech4226(@bravatech4226)
5 PostsTopic Author
Customers
July 23, 2019, 13:58

you should have ftp access now

I've updated the user name . see private data.  thanks

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 24, 2019, 16:37

Hello

Unfortunately I can not fix it.

It seems the reason is that you have a lot of attributes

Please request refund here https://themeforest.net/refund_requests/new

#8
bravatech4226(@bravatech4226)
5 PostsTopic Author
Customers
July 24, 2019, 20:13

okay - sorry we couldn't make this work for us.

refund request sent.

 

thanks for your support

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 25, 2019, 11:26

Hello

 

Welcome;)

#10