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Dynamic Recount and hide empty terms feature not working as expected.

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Prathamesh(@prathamesh)
1 Post
Customers
December 16, 2025, 04:33

Hi,
I have setup the filters to have AND relationship with other filters and also enabled dynamic recount and hide empty terms settings. But still I can see the  filters on the shop page, applying which no products are getting displayed.
Also, sometimes the count displayed along with filter items is also not matching with the actual no. of products being displayed.

I am using the following theme on the site : https://xstore.8theme.com/
I think this issue is only observed when using this theme.
Can you please check this once on your end ? Please let me know if you need anything else from my end.

#1
Alex Dovlatov(@alexdev)
423 Posts
December 16, 2025, 13:56

Hello

Update please to the latest HUSKY version, I see on the site installed v.3.3.2

It can be cache or theme conflict, do next please:

  • disable all plugins exept woof+woo
  • if issue still there install and try wp theme storefront
  • if issue still there provide please purchase code in the private area of this ticket
  • if issue resolved, and problem insie wp theme xstore, maybe will help: Go to Theme Options → Shop → Shop page Disable any AJAX filtering/pagination options
  • Check if XStore has its own product filters enabled - disable them and use only WOOF/HUSKY

Place please actual purchase code of the plugin into the secret area of this ticket:
https://share.pluginus.net/image/i20230222134241.png
https://share.pluginus.net/image/i20230222134615.png
https://share.pluginus.net/image/i20230222134511.png

#2