Doesn't show all the products when filter on attribute
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hi, just bought the plugin and works really well and fast. I only have one problem and that is filtering by attribute (in this case"size", we sell clothing).
In the backend I get around 600 products for each attribute; but in frontend (filter) I only get around 10 products (https://hebbedingkleding.be/shop/)
Any ideas what could be the problem?
Thanks,
Tim
Hello Tim
Please drop me wp-admin access - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130637.png I will check it
Done :)
Hello Tim
It looks like you have a conflict with a third-party script. I can't even change the sorting of this attribute - https://share.pluginus.net/video/v20210803130909.mp4
Can you add FTP access?
Can I disable plugins to test?
Hi Pablo
Thanks!
I've added ftp access.
You can disable plugins to test, but if possible for short periods, its an active site.
I've already disabled the plugin"Post Types Order"; now it is possible to change the sorting, but still the same problem on the frontend.
Hello
your attributes are not created correctly.
Attributes must not have a hierarchy. For this reason, child attributes are not displayed.
I changed the code - https://share.pluginus.net/image/i20210804195336.png in file - \wp-content\plugins\woocommerce-products-filter\classes\helper.php
if (is_object($value) AND ($value->category_parent == $category_parent OR $taxonomy == 'pa_maat')) {
My test - https://share.pluginus.net/image/i20210804195552.png
Hi Pablo
Great, works perfectly indeed! Thanks!
Do I have to change to code with every new update of the plugin?
Hello
Do I have to change to code with every new update of the plugin? - Unfortunately yes. Because this is a private case and the problem is in your attributes.
You can remove the parent element [parent_id] in all attributes and it will work correctly.
Ok and thanks for the great support!
Hello
Welcome;)
Hi Pablo
Just checked, and I seems there is something wrong with the filtering of the sizes: when I choose for example XXS/32 ; I get some products with size XL/42. I can't find the logic in it. Here is an example:
https://www.loom.com/share/ae776d94ce24477abeb555ef1db31cf4
Any ideas what could be the problem?
Thanks,
Tim
Hello Tim
In fact, you have a product with this attribute - https://c2n.me/4d5NzHd
My test with"in stock" - https://c2n.me/4d5NI2C
Hi Pablo
Thanks for your reply.
Now I get it; also items not in stock are displayed. But we only sell items in stock, because we cannot order extra; thats why we selected in"products" >"stock" the option"hide products out of stock".
But how can products not in stock be visible through the filter? Can we hide the option"in stock", but make it active?
Thanks,
Tim
Hello Tim
Yes!
Please check option on Advanced->Options - https://share.pluginus.net/image/i20210824112006.png
And check - https://share.pluginus.net/image/i20210824112056.png
Please read this - https://products-filter.com/manipulate-search-data-options
Great, that did the trick! Thanks again!
Welcome;)