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Doesn't show all sizes.

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
timdgrasp(@timdgrasp)
6 Posts
Customers
August 16, 2022, 14:17

Hi,

I'm using the pro version over a year now.

Lately not all sizes are shown (especialy the most popular ones - those with the most products attached, for example: xs, s, m, l, xl and xxl).

Next to that the"excluded terms" list doesn't work. If I enter the id of the size (is this the same as the slug?) nothing is showed anymore.

This is the site: https://hebbedingkleding.be/shop/?swoof=1&product_cat=kleding

Thanks,

Tim

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 17, 2022, 10:41

Hello Tim

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png and  wp-admin access - https://share.pluginus.net/image/i20210618130637.png

is this the same as the slug? - No! ID is a number - https://share.pluginus.net/image/i20220817084124.png

#2
timdgrasp(@timdgrasp)
6 PostsTopic Author
Customers
August 18, 2022, 14:18

Thanks, I've entered the license key en wp-admin access.

With the ID it now filters the sizes, but still a lot of them still doesn't show up.

Thanks!

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 19, 2022, 10:32

Hello Tim

Please write what sizes should be displayed

#4
timdgrasp(@timdgrasp)
6 PostsTopic Author
Customers
August 19, 2022, 11:32

Hi

The id's are: 158,229,64,228,65,66,67,68,69,70,135

sizes: M/L, S/M, XXS/32, XS/S, XS/34, S/36, M/38, L/40, XL/42, XXL and 46

Thanks!

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 19, 2022, 12:11

oK! Please add FTP  access - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png

#6
timdgrasp(@timdgrasp)
6 PostsTopic Author
Customers
August 19, 2022, 12:36

done, thanks!

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 22, 2022, 15:24

Hello

This attribute was not created correctly! Attributes have no hierarchy at all but some size terms have a parent element - this is not correct. Filter does not display child attributes

#8
timdgrasp(@timdgrasp)
6 PostsTopic Author
Customers
August 23, 2022, 09:27

Hi

Thanks for finding this. Any idea how to edit this, because in the backend I can't find that? Maybe directly in the database?

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 23, 2022, 12:16

Hello

 because in the backend I can't find that?  - Yes, because it's not the right setting for attributes.

you can try to change it in the database, but be careful always make a backup. Table - wp_term_taxonomy column - parent

#10
timdgrasp(@timdgrasp)
6 PostsTopic Author
Customers
August 24, 2022, 09:14

Super, that did the trick :). Thanks for the great support!

Tim

#11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 24, 2022, 12:17

Hello Tim

Great!  Welcome;)

https://wordpress.org/support/plugin/woocommerce-products-filter/reviews/#new-post - rate please the plugin if you liked it ...

#12