Support Forum

SupportWordPress&WooCommerce Plugins: WPCS - WordPress Currency SwitcherDivi conflicts since update - Tog …

You need to log-in to create request (topic) to the support

Divi conflicts since update - Toggles/Images

The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page please
If you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

george_oic(@george_oic)

5 Posts

Customers

January 7, 2022, 14:58

Since updating to the newest version of the WPCS - WordPress Currency Switcher plugin on our website we have two breaks/problems:

The Divi toggle sections seem to be broke on my website, an example page: https://scantopdf.com/discounts/charities-and-non-profits/

Image's/logo's on this page are not showing: https://scantopdf.com/about/

For both issues they show/work correctly in the visual builder just not on the live page. I have also tried clearing my browser and website cache and it isn't fixing the issues above. The only fix for the issues is to deactivate your plugin.

I have contacted Divi who have said I would need to contact you regarding this issue. We have bought the premium plugin and paid for support in order to fix this issue. Please could you advise on how to fix this issue?

Pablo Borysenco(@pavlo_borysenco)

34,196 Posts

January 10, 2022, 10:21

Hello

Please drop me wp-admin+FTP access - https://share.pluginus.net/image/i20210618130558.png -> ttps://share.pluginus.net/image/i20210618130637.png

And add screenshots with the problem( use services to transfer images by link )

george_oic(@george_oic)

5 PostsTopic Author

Customers

January 10, 2022, 11:47

I have added the requested details for you.

Pablo Borysenco(@pavlo_borysenco)

34,196 Posts

January 11, 2022, 10:16

Hello

Please check access - https://share.pluginus.net/image/i20220111081555.png

george_oic(@george_oic)

5 PostsTopic Author

Customers

January 11, 2022, 15:01

Apologies - I have updated the password and provided to you.

Pablo Borysenco(@pavlo_borysenco)

34,196 Posts

January 12, 2022, 17:55

Hello

I did a test - https://c2n.me/4eAnrjg.mp4

It looks like it has nothing to do with my plugin.

george_oic(@george_oic)

5 PostsTopic Author

Customers

January 12, 2022, 19:02

Hello - I think this is because you're seeing a cached version of the page in your video. If you deactivate the plugin and clear your cache you will see the issue disappears and when activating the plugin it reappears again.

You could also click this button to clear website cache (after you deactivated/activated the plugin):

I have just tried again and by only deactivating your plugin (and clearing cache) the issues are resolved.

Pablo Borysenco(@pavlo_borysenco)

34,196 Posts

January 13, 2022, 18:25

Hello

Ok! My test - https://c2n.me/4eB9fZR.mp4

I think the problem is not with divi and woocs.

Problem in caching. when this error appears, these styles are not being included - https://c2n.me/4eB9IYU.png

try to disable this cache and do a test

george_oic(@george_oic)

5 PostsTopic Author