Quote from Pablo Borysenco on August 17, 2020, 11:30

Hello

Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png

the default sort by bar - Not sure if this is the standard sort

Quote from intwebsolution on August 17, 2020, 12:35

Hello,

I saved the license key to the private data area.

And I mean the default "sort by" bar at the top of WooCommerce shop page.

Thanks

Quote from Pablo Borysenco on August 18, 2020, 10:56

Hello

https://c2n.me/48MxzhF.jpg - This is not a standard sort!

You can test  it - Please  install  another  theme  and  do the test\

Please update  the plugin  to latest  version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/

Quote from intwebsolution on August 18, 2020, 11:28

Hello,

I’m not a developer, but I can say that when you install the default plugin of WooCommerce that bar shows up, if you change theme that bar is still on the shop page, so I do not know why you keep saying it’s not the default bar of WooCommerce. It is.

I just sopped my campaigns again and I just made another test. When everything is deactivated (except for WooCommerce and WOOF) the bar doesn’t work, when only the WOOF plugin is deactivated the bar works. I also tried to change theme, if there is no WOOF in the sidebar everything works properly.

Please could you help me to fix it? I need to fix it soon please.

Thanks

Quote from Pablo Borysenco on August 18, 2020, 12:13

OK!  Please  drop  me  wp-admin  access - https://c2n.me/43SC6rb.png ->https://c2n.me/42BAoj4.png

Can  I disable  plugins/theme  to  test  it?

Quote from intwebsolution on August 18, 2020, 12:40

Hello, I uploaded the access.

I disabled my campaigns. There is Maintenance plugin, I’d like to keep that active if possible, except for that please you can do what you want. I have a full backup of my website.

Please let me know as soon as you finish.

Thanks

Quote from intwebsolution on August 18, 2020, 17:56

Hello, do you have any update? Thanks

Quote from Pablo Borysenco on August 19, 2020, 12:29

Hello

Ok!  I did  test  - https://c2n.me/48NrlrN  - Everything works well with standard sorting.

Quote from intwebsolution on August 19, 2020, 14:03

Hello,

if I disable just the WOOF plugin the standard sorting works fine. It seems that the North theme and WOOF doesn't get along. SiteOrigin says the North theme is ok, you say the WOOF plugin is ok but together the standard sorting does not work at all.

What can I do?

Thanks

Quote from Pablo Borysenco on August 20, 2020, 11:36

Hello

I already wrote to you that the theme uses non-standard sorting.  We created a plugin for woocommerce and we can not be responsible if the third-party authors change functionality of woocommerce

Ask the theme developers if they can disable their custom sorting scripts.

Quote from intwebsolution on August 20, 2020, 14:24

Hello,

thanks, for your reply, which is not so kind.

Here's the SiteOrigin reply

" I've run a few tests and this issue appears to be a general issue with how WOOF handles sorting. It's using a really old method of handling and while this normally fine, due to the custom nature of our product sorting drop downs, it's not able to handle it and effectively "gives up". Unfortunately, we're not able to resolve this type of issue as it requires direct modifications to how woof handles filtering to resolve. You'll need to reach out to the developers of this plugin for assistance with this issue."

Considering that, plus your reply, I'll ask for a refund.
Thanks

Quote from Pablo Borysenco on August 21, 2020, 12:52

Hello

What's wrong with my answer?

 which is not so kind. - I really don’t understand what you didn’t like in the answer, I answered in fact and didn’t be rude to you

I'll ask for a refund. - Ok! Unfortunately, incompatibility with third-party software ( https://c2n.me/48OXn6y.png ) is not a reason for the  refund.  If you disagree with me please open a dispute on envato