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DataTables warning Invalid JSON response

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
curromad(@curromad)
30 Posts
Customers
June 8, 2022, 21:10

Hi,

when I make a filter in name, system shows this message:

DataTables warning: table id=advanced-table - Invalid JSON response. For more information about this error, please see http://datatables.net/tn/1

please inform me how resolve it, I can´t use filters in the plugin and this is really complicated for work products.

I have buyed the plugin, purchase code is in the private data area.

Thanks and regards,

 

 

 

 

Last edited on June 8, 2022, 21:20 by curromad · #1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 9, 2022, 14:33

Hello

Please drop me wp-admin+ftp access - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png

Can I disable plugins/theme to test?

#2
curromad(@curromad)
30 PostsTopic Author
Customers
June 9, 2022, 18:31

hi,

thanks for your answer, of course, you  have wordpress access in hidden data.

Yes, you can disable plugins/theme to test, but after tests please leave all in the same settings as beginning.

Waiting news!

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 10, 2022, 16:29

Hello

I did a test. I can't repeat this error. Maybe I'm doing something wrong. I added a video to private data

#4
curromad(@curromad)
30 PostsTopic Author
Customers
June 10, 2022, 22:07

hi dear,

 

problem is in main section, in the quick search textbox, for example searching products with name"moqueta"

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 13, 2022, 09:31

hello

My  test  - https://c2n.me/4fTPcQH

Try to do it on another device

#6
curromad(@curromad)
30 PostsTopic Author
Customers
June 13, 2022, 13:00

I have been checking,

you dont have same error as me due to column"Categorías del producto" it´s not activate in your settings.

Please show the column"Categorías del producto" and try to make a quick search with the word"moqueta"

thanks and regards,

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 14, 2022, 10:48

Hello

Now it's more clear.

Looks like a specific product has a category issue that is causing the error. For example, if you change the sorting, everything will work correctly (because this product is not displayed in the top ten)

Please  set  up  this  plugin - https://share.pluginus.net/image/i20220614084747.png and  add  FTP access - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130637.png

#8
curromad(@curromad)
30 PostsTopic Author
Customers
June 17, 2022, 07:53

do it,

I have set up. You can find ftp access and log error path in private data.

Waiting news!

 

 

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 17, 2022, 10:47

Hello

Please  do a test

#10
curromad(@curromad)
30 PostsTopic Author
Customers
June 17, 2022, 20:08

100% working!!

what´s was the problem?

thanks for your help, really good, clear and quick communication,  congratulations.

#11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 20, 2022, 10:51

Hello

Conflict with special characters in JSON string

The fix code will be included in the new version of the plugin

#12