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Critical error when trying to use WC Bulk Editor

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
daveflw(@daveflw)
4 Posts
Customers
April 2, 2024, 04:43

Hey all,

We've successfully used the WC Bulk Editor program on a number of occasions, but for the past week, the plug-in is creating a fatal/critical error on our site when trying to access the Products Editor. I get the following error message:

"There has been a critical error on this website. Please check your site admin email inbox for instructions."

The email received itself is not helpful. Help is appreciated to get this plug-in functional on our end again. Thanks.

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 2, 2024, 09:42

Hello

What plugin version number are you using?

try to install and set up this plugin  - https://wordpress.org/plugins/error-log-monitor/ - this plugin will log the error and you can send me the error text

#2
daveflw(@daveflw)
4 PostsTopic Author
Customers
April 3, 2024, 03:18

Version 2.0.5.1. Is that the latest version?

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 3, 2024, 09:32

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png

Update the plugin to latest version - https://bulk-editor.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

#4
daveflw(@daveflw)
4 PostsTopic Author
Customers
April 4, 2024, 04:37

Thanks. Where can I find my license key? I don't see that it's noted anywhere.

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 4, 2024, 16:25

Hello

To get  license  key - https://codecanyon.net/downloads -> https://c2n.me/49ZXJv0.png

#6
daveflw(@daveflw)
4 PostsTopic Author
Customers
April 9, 2024, 03:02

I believe the issue might be that we're using 'high-performance order storage' and it looks like the WC Bulk Editor is incompatible with that setting. Is that correct? Will temporarily disabling HPOS allow us to make the needed changes? Will the WC Bulk Editor be compatible with HPOS in the future?

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 9, 2024, 09:24

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png

#8