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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
marcolo(@marcolo)
10 Posts
Customers
July 31, 2019, 18:28

installing plugin i get blank page, can i get your help to solve?

thanks

marco

Last edited on July 31, 2019, 18:29 by marcolo · #1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 1, 2019, 13:17

Hello Marco

Please add  FTP  access - https://c2n.me/42BAoj4.png

#2
marcolo(@marcolo)
10 PostsTopic Author
Customers
August 1, 2019, 13:24

private data updated with ftp

 

thanks

marco

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 2, 2019, 11:48

Hello  Marco

Looks like you gave me the wrong FTP

https://c2n.me/42TmsqF.png - my plugin is not here

 

#4
marcolo(@marcolo)
10 PostsTopic Author
Customers
August 2, 2019, 11:57

sorry!

i've updated

could you check

 

thanks

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 2, 2019, 15:47

Hello

You have a lot of taxonomies. - https://c2n.me/42TJouv.png - the site starts to slow down when the filter tries to render these elements

If  I  disable  this  taxonomy - https://c2n.me/42TJxIK.png - everything works correctly - https://c2n.me/42TJV8A.jpg

#6
marcolo(@marcolo)
10 PostsTopic Author
Customers
August 6, 2019, 20:22

hi thanks for your reply

 

after some update of plugins , deactivation and reactivation of theme...misteriously your plugin restart to work....with book author checkbox selected...

it works fine, but there are something wrong about number of products..."show count" options don't work properly...

could you check the cause?

 

for example, if you select 1886 year, show 1 item, but there are no results...

1878 show 2 items, instead there are only one product

thanks

marco .

 

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 7, 2019, 12:46

Hello Marco

Please  drop me wp-admin access ( old access is not valid )

#8
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 7, 2019, 12:47

Check options please - https://c2n.me/42Y4sAa.png

#9
marcolo(@marcolo)
10 PostsTopic Author
Customers
August 7, 2019, 13:06

ok,

retry now with the same login

thanks,

marco

p.s: options are selected as you suggest....

#10
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 8, 2019, 12:22

Hello

 

I checked this option - https://c2n.me/42ZhmuJ.png

Please  do test.

Update plugin to latest version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/

#11