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Choosing categories in filters

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
matija(@matija)
3 Posts
Customers
March 21, 2024, 13:10

Hi,

for many years we could see dropdown of all categoriers when choosing to filter products. Now when you click nothing shows up. You can only directly type in and then select filter. Same aplies to tags and all other attributes.

Probably this is issue with our plugin or plugin settings. Can you help me to fix it?

Website and all plugins are updated to latest versions.

 

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 22, 2024, 10:36

Hello

what plugin version number are you using?

(  all plugins are updated to latest versions) - I read this, but it would be great if I knew the version number

#2
matija(@matija)
3 PostsTopic Author
Customers
March 22, 2024, 16:00

Hi,

we use Version 2.1.4.3

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 25, 2024, 10:12

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png and  wp-admin access - https://share.pluginus.net/image/i20230222134615.png I will check it

#4
matija(@matija)
3 PostsTopic Author
Customers
March 28, 2024, 11:12

Hi,

I have added all requested data.

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 28, 2024, 12:45

Hello

this is a conflict with a third party plugin - https://share.pluginus.net/video/v20240328124436.mp4  - please disable this third party plugin and everything will work correctly

#6