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Checkbox filter disappears after selection

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
arctica(@arctica)
27 Posts
Customers
December 18, 2023, 01:23

Hello

Once I've checked the checkbox in my filter it dissapears although I selected OR in the filter's logics: https://prnt.sc/gXlecrdj8kIV. Please visit https://sklepetujo.cfolks.pl/kategoria-produktu/etui-na-telefon/ and check one of the options depicted here: https://prnt.sc/p7VoCQcXKwYu. As you may notice, the filter dissappears after the selection. What may be the reason ?

The second issue I am struggle is that the filter shows attributes for products form all categories, which is fine when visiting main category page. However, when we go to the particular phone brand, for example https://sklepetujo.cfolks.pl/kategoria-produktu/etui-na-telefon/huawei/, we can see that all the options are available. And although it is shown that there are 348 items with the checked attribute, there are no products on the list: https://prnt.sc/jdaPu_h0zB9e . It confuses users and I would like to fix it somehow. I do not want to show attributes if the category does not contain products that have those attributes.

I would be very appreciated if you looked into those issues and assist me to fix them.

Kind regards,

Karol

 

 

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 18, 2023, 11:37

Hello Karol

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png

Update  the  plugin to latest  version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

#2
arctica(@arctica)
27 PostsTopic Author
Customers
December 18, 2023, 15:16

I've just input the licence key. May I have your assistance  now ?

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 19, 2023, 10:46

Hello

first try watching these videos - https://products-filter.com/video#zkyT-UPh5ps  and https://products-filter.com/video#zierucs-q6w  and  https://products-filter.com/video#3zt0fAE97Gs

  1. Remove all your customizations and everything will work fine. For example, you added a style to hide filters (remove it) - https://c2n.me/4jZnF6H
  2. Options - https://share.pluginus.net/image/i20231219104409.png - result - https://share.pluginus.net/image/i20231219104456.png
#4