Changing settings takes us to infinite loading screen
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hi,
We've recently been looking for filter plugins and were recommended WOOF as one of the best out there.
After downloading and installing the free version (to try before we buy, as it were), clicking 'Settings' in the plugins menu takes us to an infinite loading screen. We can't get any further, and so can't try the plugin as we'd like to.
We are using the latest version of Divi theme, if that makes any difference.
Thanks for any help you can give us.
Hello
Please try to open the browser console (F12). Perhaps this is a JS error( https://c2n.me/48O805u.png ), if there is an error message, give me this one
Hi! Thanks for getting back,
You're right. There are several issues in the console. Here they are:
Uncaught DOMException: Failed to execute 'insertBefore' on 'Node': The new child element contains the parent.
at HTMLDivElement.<anonymous> (https://fareeda.sg-host.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery&ver=5.5:3:23139)
at Ga (https://fareeda.sg-host.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery&ver=5.5:3:20945)
at n.fn.init.after (https://fareeda.sg-host.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery&ver=5.5:3:23076)
at n.fn.init.n.fn.<computed> [as insertAfter] (https://fareeda.sg-host.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery&ver=5.5:3:24358)
at HTMLDocument.<anonymous> (https://fareeda.sg-host.com/wp-admin/admin.php?page=wc-settings&tab=woof:5178:54)
at i (https://fareeda.sg-host.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery&ver=5.5:2:27362)
at Object.fireWith [as resolveWith] (https://fareeda.sg-host.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery&ver=5.5:2:28121)
at Function.ready (https://fareeda.sg-host.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery&ver=5.5:2:29914)
at HTMLDocument.J (https://fareeda.sg-host.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery&ver=5.5:2:30276)
load-scripts.php?c=0&load[chunk_0]=jquery&ver=5.5:2 Uncaught DOMException: Blocked a frame with origin"https://fareeda.sg-host.com" from accessing a cross-origin frame.
at contents (https://fareeda.sg-host.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery&ver=5.5:2:26829)
at Function.map (https://fareeda.sg-host.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery&ver=5.5:2:3637)
at n.fn.init.n.fn.<computed> [as contents] (https://fareeda.sg-host.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery&ver=5.5:2:26909)
at https://fareeda.sg-host.com/wp-content/plugins/divi-mobile/js/dm-admin.js?ver=1.2.9.1:17:19
at dispatch (https://fareeda.sg-host.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery&ver=5.5:3:12369)
at r.handle (https://fareeda.sg-host.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery&ver=5.5:3:9088)
DevTools failed to load SourceMap: Could not load content for https://fareeda.sg-host.com/wp-content/plugins/clearfy/admin/assets/css/install-addons.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
I'm not very experienced with code at this level, so I'm not sure what any of this means!
Thanks again for your help,
Try no deactivate plugin "divi mobile" and do test
Still no luck, unfortunately. Here are the errors after deactivating 'Divi Mobile'
A cookie associated with a cross-site resource at http://wp.com/ was set without the `SameSite` attribute. It has been blocked, as Chrome now only delivers cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.
admin.php?page=wc-settings&tab=woof:1 A cookie associated with a cross-site resource at http://youtube.com/ was set without the `SameSite` attribute. It has been blocked, as Chrome now only delivers cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.
admin.php?page=wc-settings&tab=woof:1 A cookie associated with a cross-site resource at https://youtube.com/ was set without the `SameSite` attribute. It has been blocked, as Chrome now only delivers cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.
jquery.js?ver=1.12.4-wp:3 Uncaught DOMException: Failed to execute 'insertBefore' on 'Node': The new child element contains the parent.
at HTMLDivElement.<anonymous> (https://fareeda.sg-host.com/wp-includes/js/jquery/jquery.js?ver=1.12.4-wp:3:23139)
at Ga (https://fareeda.sg-host.com/wp-includes/js/jquery/jquery.js?ver=1.12.4-wp:3:20945)
at n.fn.init.after (https://fareeda.sg-host.com/wp-includes/js/jquery/jquery.js?ver=1.12.4-wp:3:23076)
at n.fn.init.n.fn.<computed> [as insertAfter] (https://fareeda.sg-host.com/wp-includes/js/jquery/jquery.js?ver=1.12.4-wp:3:24358)
at HTMLDocument.<anonymous> (https://fareeda.sg-host.com/wp-admin/admin.php?page=wc-settings&tab=woof:5037:54)
at i (https://fareeda.sg-host.com/wp-includes/js/jquery/jquery.js?ver=1.12.4-wp:2:27362)
at Object.fireWith [as resolveWith] (https://fareeda.sg-host.com/wp-includes/js/jquery/jquery.js?ver=1.12.4-wp:2:28121)
at Function.ready (https://fareeda.sg-host.com/wp-includes/js/jquery/jquery.js?ver=1.12.4-wp:2:29914)
at HTMLDocument.J (https://fareeda.sg-host.com/wp-includes/js/jquery/jquery.js?ver=1.12.4-wp:2:30276)
DevTools failed to load SourceMap: Could not load content for https://fareeda.sg-host.com/wp-content/plugins/clearfy/admin/assets/css/install-addons.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
Hello
Please drop me wp-admin access - https://c2n.me/43SC6rb.png ->https://c2n.me/42BAoj4.png
Hi,
I've added this for you now :) Thanks again, I'd really like to get this working!
Hello
this third-party plugin - https://c2n.me/48Qvr2Q.png - create JS error. Disable it and do test ( https://c2n.me/48Qvzkb.png )
That's fixed it! Thank you so much for looking into this for us. I'm excited to test WOOF!
Hello
Welcome;)