Changing prices i WOOBE not always is transfered to Facebook
🎄 Holiday Notice - Support Vacation 🎄
ATTENTION: From December 28, 2025 to January 6, 2026 our support team will be on vacation.
Important information:
- ❌ No ticket responses from December 28 to January 6
- ✅ Support will resume on January 7, 2026
- 📝 You can still submit tickets during vacation - they will be queued and answered starting January 7
- ⚠️ Urgent technical issues: Please check our documentation and codex first
🎅 Season's Greetings! 🎅
We want to thank all our amazing customers for your trust and support throughout 2025!
Merry Christmas and Happy New Year to you and your families! 🎉
We wish you:
- 🚀 Successful online stores
- 💰 Growing sales
- 😊 Happy customers
- 🎯 Achieved goals in 2026
Thank you for being with us! We appreciate every one of you and look forward to continuing our work together in the new year.
Rest, recharge, and see you in 2026!
Best regards,
PluginUs.Net Team
If you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hi, I have a shop that is connected to Facebook and from FB to Instagram. I use your plugin almost every day, but for some reason I have found out, that prices not always is updated to FB. FB plugin:"Facebook for WooCommerce" The system transfer data every day.
I have an idea that there must be a"flag" set so FB knows what to transfer (unless it transfer all data every day), so perhaps this could be why data like price (maybe also other things) is not updated in FB. Yesterday I set some items with a new salesprice (eg item 7H14637), but it is not show in FB, it is not every time there is a problem for some product are transfered with a salesprice or with new prices.
I still gets some error while using bulk change, but I can refresh or try again, and the it is a succes, perhaps this could give a clue as well.
Today I had a product where regular price was changes in WOOBE, but after manually sync with FB, clear cache etc, it was still wrong, at last I took the product (not in WOOBE), edit and then remove sync and then update the product - sync with FB has now the correct price, which makes me think it must be betwen your plugin and FB plugin.
By the way, all plugins, themes etc are updated (only one plugin is missing), all plugins not in use is deleted (on all my pages on the same domain) - This because I unfortunally has a issue with timeout (maybe this also has something to do with this)
Hope this makes sence, it is difficult to describe what happens, I can only see, that somesthing is wrong, and in worth case it could be a lot of products that has wrong info on FB (on so fancy when prices are changing up)
Looking forward hearing from you. You have still access to my account (page http://www.shop.hunde-hotel.dk)
Hello
I do not think that this is due to my plugin.
If you are changing data using my plugin, check if the data is changing on the standard product editing page.
Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png
Data is changed correctly when checking in frontend, it is only facebook that has a problem with changing data. I will see if I can get a respond from the people behind the facebook plugin and try to test some more to see, if I can see with data is not transfered. Thank you for your time :D
Hello
Welcome;)
Maybe for this third-party plugin you need some kind of hook