Category Filter Menu Keeps Collapsing On First Click
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hello, after ugprading from the old WOOF version of your plugin to HUSKY Premium we are getting a display issue on our WooCommerce category pages within the Husky filter menu. We have the menu setup to be collapsed by default, and when the user clicks the collapsed box the menu expands to reveal various filter dropdowns. The issue we have is that when the user clicks on a dropdown to select an item, the menu collapses and prevents them from selecting the options as intended. We have deactivated all plugins on the website and are still encountering the problem. We are running the latest version of Divi 4.20. The website is currently password protected on staging, and I can provide the access credentials via your preferred secure method. Thank you for your help in advance!
Hello
Please drop me exact link to the issue
To add any private data - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png
Hi Pablo,
Thanks for the quick response, and I have saved links and the needed access information within the Private Data window.
Hello
Please drop me FTP access - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png and license key - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png
Have you customized the JS code?
Pablo - I have added the FTP and License Key information to the private window. No, we have not made any customizations to the plugin code. We just installed the Husky upgrade after using WOOF prior. Thank you.
Hello
Ok! I disabled the child theme with your customizations and now everything works great! - https://c2n.me/4hTfw2W
Hi Pablo. Thank you for the update. However, when I disable the child theme and switch to the Divi parent theme I am still getting the same error.
Please visit https://mtclone.flywheelsites.com/test-page/ to see what I am referencing.
The toggle menu opens when I click the icon, but when I click one of the dropdowns (example"Condition", or"Wheelchair") the toggle closes before I can select an option. Can you please confirm you see the same thing?
Thank you
Hello
Please do a test
To shortcode add attribute sid
Pablo, I have done the test as you requested and that does appear to have fixed the problem. Thank you! Should I always add sid="auto_shortcode" to the shortcodes when applying custom CSS styles? Thanks again!
Hello
Yes, but you can add any text/ for example: sid="any_text"
Okay, thanks for all your help!
Welcome;)