Can't search for products using Bear
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hi :)
We moved our server today and have installed Bear again. However now it wont let us search for products. Sometimes it works, but then it gives us the top 10 newest products first and then the result. The new server was using PHP 8.1, but we tried degrading to 8.0 which earlier has worked, but without effect. We have also tried to reinstall the plugin and install the newest free version instead of the Pro. Any solution to this?
we are running PHP 8.0 with MySQL 8.0.26
Wordpress version 6.7.1
Hello
Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png
Try this ( https://share.pluginus.net/image/i20241128101722.png ) - https://bulk-editor.com/document/more-settings-implicit
Hi Pablo :)
I have sent support an email as I can not find our License Key, waiting for their reply.
I have tried adding the code but without change in the plugin. Bear shows the newest results but will not let me search for anything.
nvm it worked - thank you!
Great! Welcome;)
Hi again Pablo! :)
New issue here...
When we make a change in Bear - f.ex. updating the stock, it does change, but after a second or two it pops back or even to 0. Any idea?
Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png
added :)
Please drop me wp-admin access - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png - I will check it
Hi :) is it possible to connect via Teamviewer etc? I am not allowed to share admin access unfortunately :(
Hello
ok! Please make a video with the error
Hello
Please update the plugin to latest version - https://bulk-editor.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato
It looks like this is a conflict with a third party plugin. Do you have any sync or import plugins or anything like that?
Hi :) we rebought the plugin last week as we could not find the license so we should have the newest version.
We have a plugin for our POS syncing. Is it an idea to test deactivating this?
A small update was recently released
Yes please do a test with the third party plugin disabled
Hi :) Still the same...
We have been using bear for 1 1/2 year, but once we changed to a autoscale server it started like this. Sometimes it works and sometimes it does not
Hello
Have you checked the product page after this operation? You should check if the number of products has changed on the edit page.
Unfortunately, to investigate this issue I need ftp + wp-admin access
Hi :) Yes, it does not change correctly..
Is it possible to connect via Teamviewer and you will have the full access? I have a pc available 24/7 so you can do it once you have time
ok! FTP access?