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Can't enable extentions

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
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We have two sites at the moment

I can't enable extensions on both of the sites.

 

WOOF on version 3.3.0

HUSKY on version 3.3.2

 

When I enable an extension and click save, the extension is unchecked again.

Hello

Please paste your license key( two keys - one key for each site  ) here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png

Hello,

 

Where can i find the license key on the HUSKY settings page?

Hello

To get  license  key - https://codecanyon.net/downloads -> https://c2n.me/49ZXJv0.png

Hello,

 

I've a license key. But where do I save the key in the plugin settings?

Hello

You don't need to save the key in the plugin. Please paste your license key( two keys - one key for each site  ) here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png

And add wp-admin access - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130637.png

Hello,

 

Sorry for the long wait.

I've added the information to the private topic

Hello

yes i see the error

Please  update  the  plugin - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

And  drop  me  FTP access  - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png - i will investigate it

Hello,

 

I can give you access to our acceptation environment.  There we have the same issue. The only thing I need from you is your IP address, that way I can grant you access to our server.

Hello

Ok! Great!

Added  to  private  data

Hello,

 

I've added you IP to our server, you should be able to connect with FTP details in the private data.

Please check access, all my file changes are not applied

Or is it the cache settings or the wrong address of the test site

There was a Caching plugin enabled, I have disabled it for now.

 

Could you check again please?

There was a Caching plugin enabled, I have disabled it for now.  - This is the first thing I did. there is no difference

Hello, can you provide a path and file you are trying to edit in the private data?

Hello

I need access to my plugin folder

Hello,

 

What file are you editing? I have edited the index.php in your plugin, and I saw my change.

I have placed the path in my private data

Hello

I  added path in  private  data

Hello,

 

I added a var_dump and that worked fine. Could you try that?

Hello

OK! This does not work! I made a video for you(in  private  data)

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