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Can not update filter to latest version

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
LKh(@lkh)
4 PostsBanned
Customers
July 8, 2020, 21:20

Hello. We have 2 sites. On first site thre is WOOF plugin. Version of plugin - 2.2.3
On second site version of plugin after update - 1.2.4 .

Do I understand correctly that the first plugin is paid, and the second one is free? And fo free plugin i ca not update to latest version?
How i can see that type of plugin stay on sites?

#1
LKh(@lkh)
4 PostsTopic AuthorBanned
Customers
July 8, 2020, 21:36
  1. Where can i see plugin purchase code? I bought a plugin for the second site. Downloaded. After the purchase, only a link to download the plugin was provided. And no any purchase code.
  2. Unzip plugin. After press 'Install Now' in upload operaton i had error:
    Unpacking the package…
    Installing the plugin…
    Destination folder already exists. /wp-content/plugins/woocommerce-products-filter/
    Plugin installation failed.

    What i need do? I need to uninstall preview version and then upload new plugin?
    And again a question: where i can see what type of plugin (free or paid) there is on my sites?

#2
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 9, 2020, 11:55

Hello

To get license key - https://codecanyon.net/downloads  - https://c2n.me/46i7Aam.png

Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png

Read  this -  https://products-filter.com/i-just-bought-the-plugin-and-cant-install-it-error/

#3
LKh(@lkh)
4 PostsTopic AuthorBanned
Customers
July 9, 2020, 12:58

Thank you very match.

I got license key and pasted it in Private date.

In this link https://products-filter.com/i-just-bought-the-plugin-and-cant-install-it-error
i read: must delete free version. What does it mean? It is deactivate plugin by link on plugins page? Or i must to delete folder of plugin handly?

#4
LKh(@lkh)
4 PostsTopic AuthorBanned
Customers
July 9, 2020, 15:25

Thank you! All is ok!:)

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 10, 2020, 11:56

Hello

Great!  Write me if you have any questions

#6