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can not edit the table fields

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
12
stameil1983(@stameil1983)
12 Posts
Customers
February 17, 2022, 11:28

Hi My client buy this plugin
WOOBE - WooCommerce Bulk Editor and Products Manager Professional
2 weeks ago and we can not edit the table fields ...

For example I am interested in removing the field of stock and add a new custom taxonomy
I click the save all settings but the table remains as it was.

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 17, 2022, 13:30

Hello

Please drop me  wp-admin access - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png - I  will  check  it

#2
stameil1983(@stameil1983)
12 PostsTopic Author
Customers
February 20, 2022, 09:35

Hi

Did you checked the bug?

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 21, 2022, 10:26

Hello

Please  update  the  plugin  to latest  version - https://bulk-editor.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

Clear  all  cache  and  do  a  test

If  no  luck  - add  FTP access - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png

#4
stameil1983(@stameil1983)
12 PostsTopic Author
Customers
February 24, 2022, 10:17

Hi

I don't have  update option...

the version is: 2.0.9

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 24, 2022, 12:00

Hello

I saw your plugin version number - it's an old version

You can update the plugin as described in the article.

OR  delete  the old  version  and  install  the  new  version. To get the  new  version - https://codecanyon.net/downloads

#6
stameil1983(@stameil1983)
12 PostsTopic Author
Customers
February 24, 2022, 13:02

I downloaded the files this is the plugin?

woocommerce-bulk-editor.zip

 

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 25, 2022, 11:58

Hello

Yes, you downloaded the bundle with the plugin from envato

#8
stameil1983(@stameil1983)
12 PostsTopic Author
Customers
February 27, 2022, 09:43

Hi

I update the plugin and try to edit the table but its still not working...

Its look like its save my new filed (Brand by CTX Feed taxonomy) but when I check the table I didnt see it...

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 28, 2022, 10:43

Hello

Ok!  Please  add  FTP access - https://share.pluginus.net/image/i20220228084349.png

#10
stameil1983(@stameil1983)
12 PostsTopic Author
Customers
March 1, 2022, 09:22

Hi add the FTP access to the private data

#11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 1, 2022, 15:47

Hello

Please  check  your  FTP access

#12
stameil1983(@stameil1983)
12 PostsTopic Author
Customers
March 3, 2022, 09:21

Can't connect?

What's your IP?

#13
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 3, 2022, 10:39

Can't connect? -  Yes/ I can't connect

Added my  IP  on private data

#14
stameil1983(@stameil1983)
12 PostsTopic Author
Customers
March 3, 2022, 14:43

Ok Please try now

#15
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 4, 2022, 20:25

Hello

Unfortunately, all file changes are not displayed.

You have a cache on the server side or FTP access to another site

 

#16
stameil1983(@stameil1983)
12 PostsTopic Author
Customers
March 6, 2022, 16:23

Hi

I dont have cache on my site...

I see it takes too long and nothing works out I demand a refund...

#17
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 7, 2022, 10:23

Hello

Unfortunately you didn't give me a chance to check it out. You didn't provide me with a valid FTP

Can I disable plugins and theme for testing? If the plugin doesn't work, I'll give you a refund.

#18
stameil1983(@stameil1983)
12 PostsTopic Author
Customers
March 8, 2022, 09:11

Hi

I've been talking to you for two weeks.

I updated the plugin to the latest version as you told me,

I gave you access to my WordPress,

I do not understand why you need FTP access and what is it related to?

If you want to turn off plugins you can only do this at night and not in the middle of the day ...

 

#19
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 8, 2022, 10:54

Hello

because I am sure that the problem is in a conflict with a third-party plugin or with your server settings. I need ftp to investigate this

And apparently this is a bug related to caching on the server side. For this reason, saving fields does not work and therefore my FTP changes do not affect the site.  Please check server settings

 you can only do this at night and not in the middle of the day  - what is your timezone

#20
12