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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Marc(@marc)
8 Posts
Customers
February 6, 2020, 09:33

-648e9de9

Please advise if you receive this correctly.
thai.shop.opulabs.com has an issue where it own't load.
I will post access once we confirm this issue is logged.

#1
Marc(@marc)
8 PostsTopic Author
Customers
February 6, 2020, 09:35

OK I found your private data area which appeared after I created topic. It's posted there.

#2
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 6, 2020, 12:10

Hello Marc

Great! Please add wp-admin access(https://c2n.me/45RKmp6.png) I  will check  it

#3
Marc(@marc)
8 PostsTopic Author
Customers
February 6, 2020, 13:22

I already did before your message was sent. Plz check it.

#4
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 7, 2020, 11:44

Hello

Please  check  your  link!  it's just a link that does nothing.  Please drop  me  wp-admin  access

 

#5
Marc(@marc)
8 PostsTopic Author
Customers
February 7, 2020, 15:40

Done. Not sure why that happened. Thanks.

#6
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 10, 2020, 12:22

Hello

Please  update  plugin  to latest  version - https://bulk-editor.com/howto/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/

#7
Marc(@marc)
8 PostsTopic Author
Customers
February 11, 2020, 10:00

Getting envato updates to work with wpress is a total joke. Sorry but I just updated 50 plugins on another site yesterday with one clock and envato is a joke.

What is the latest version of your plugin. I manually downloaded and tried to run and had same problem of hanging. Version 2.0.5.1 | is what it says now. If not latest, plz send link to the zip so I can manually install.

#8
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 11, 2020, 12:48

Hello

2.0.5.1  - it's latest   version

Now it shows another error - https://c2n.me/45WqiuG.png - it looks like your site has a lot of terms

#9
Marc(@marc)
8 PostsTopic Author
Customers
February 11, 2020, 15:17

We have 120 tags or so. Only a few hundred products. What's the issue?

#10
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 12, 2020, 11:34

Hello

Yes,  and  12286   terms  of  the UPC

#11
Marc(@marc)
8 PostsTopic Author
Customers
February 13, 2020, 07:31

So is there a resolution to this or not?

#12
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 13, 2020, 11:51

Hello

I can try to remove this taxonomy from the plugin settings.

OR the right way:

Transfer this taxonomy to meta fields.

As I understand it, this is a unique code for each product and the taxonomy is not suitable for such tasks. It’s better to use a meta field for site resources.

#13