Bug with Search Result Page
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Here is a video of the issue.
Somewhere between Version 3.3.4.1 & Version 3.3.5.3, your plugin started having a conflict with the search results page....
Example of Version 3.3.4.1 where it is working: https://www.beachsidelighting.com/?s=pathlight&post_type=product
Example of Version 3.3.5.3 where it is NOT working (Filter sidebar changes to som) : https://shop.landscapemgtgroup.com/?s=table&post_type=product
Example of CURRENT Version Version 3.3.6.2 where it is NOT working (Filter sidebar is all messed up) https://yardart.wpengine.com/?s=jar
Example of CURRENT Version Version 3.3.6.2 where it is NOT working (Filter sidebar disappears & NO search results) https://www.narishawaii.com/?s=cleansers&post_type=product
Hello
https://www.beachsidelighting.com/?s=pathlight&post_type=product - This is a search template. And this template has another sidebar with other widgets. Just add widget to this sidebar
https://yardart.wpengine.com/?s=jar - https://share.pluginus.net/image/i20240916112933.png - For some reason the style file is not connected. On shop page - https://share.pluginus.net/image/i20240916113124.png Please check your CSS optimization settings. Clear all cache. Do you use any code customizations to limit file loading depending on the page?
https://www.narishawaii.com/?s=cleansers&post_type=product - I need to look at the text filter settings on this site - https://share.pluginus.net/image/i20240916113547.png
It seems you didn't review the video I sent properly. I'm not talking about your Text search - none of the website use that features. In the video, I'm using the search bar in the menu, not in your plugin.
Please see new video: https://www.dropbox.com/scl/fi/j1wdorda6jx7d47t2jrhl/Screen-Recording-2024-09-16-at-2.12.34-PM.mov?rlkey=5csc7r7kfh0o2r25rko1tp8wo&st=g3s8bc9m&dl=0
Hello
I watched your video carefully. And I understood you after the first message (thanks for the video, it helps a lot). And provided you with the answer and recommendations in the previous message. Please follow these guidelines.
Yes you are right, you are not using our plugin's text filter. But for the correct compatibility of two filters, our plugin intercepts the search query and processes it. For this reason, the text filter settings (even if it is not displayed in the filter form) affect the standard text search. To completely disable this connection you can use this option - https://share.pluginus.net/image/i20240917130839.png
About this - https://share.pluginus.net/image/i20240917130929.png - Each page in WordPress themes has its own template: archive, page, search, etc.( This refers to old (classic) themes ) Please note that you have many different sidebars and these sidebars are displayed in different templates of different pages (this depends on the theme). - https://share.pluginus.net/image/i20240917131458.png And the sidebar with my filter widget seems to be displayed in the shop template - https://share.pluginus.net/image/i20240917131043.png But the problem is that the standard text search redirects to another page with a different template and different sidebar . And if you delete my plugin this behavior will not change
https://share.pluginus.net/image/i20240916113124.png - I'm sending the link again. sometimes the text editor on this forum may add incorrect symbols to links - https://share.pluginus.net/image/i20240917125933.png - sorry for the inconvenience but it doesn't depend on me. Next time you can remove these characters from the browser address bar and the image will be displayed correctly. This might save some time
You seem to be missing the point. All of these websites were working before I updated your plugin. The beachside Lighting website is still working because I did not update your plugin.
HERE IS AGAIN what I sent you in the first message.....
Example of Version 3.3.4.1 where it is WORKING: https://www.beachsidelighting.com/?s=pathlight&post_type=product
Example of Version 3.3.5.3 where it is NOT working (Filter sidebar changes) : https://shop.landscapemgtgroup.com/?s=table&post_type=product
Example of CURRENT Version Version 3.3.6.2 where it is NOT working (Filter sidebar is all messed up) https://yardart.wpengine.com/?s=jar
Example of CURRENT Version Version 3.3.6.2 where it is NOT working (Filter sidebar disappears & NO search results) https://www.narishawaii.com/?s=cleansers&post_type=product
So clearly when you created a new version of your plugin, there was a bug. And none of your communication helps me in any way. Here is a screenshot of the text filter settings which are the same default settings for all 3 sites. If something needs to change within these settings for it to work properly then I would think you could tell me. . All 3 sites are set up the same way using the Avada theme builder, Woocommerce and your plugin. You also have access to the YardArt site so why aren't you investigating the issue instead of sending me screenshots?
Here is a new video explaining everything once again... https://www.dropbox.com/scl/fi/awon6iqakssno1age1svj/Screen-Recording-2024-09-17-at-10.17.25-AM.mov?rlkey=dvl1ey4xlf73bj4v5q2j2zstt&st=b6xoag7w&dl=0
Hello
https://yardart.wpengine.com/?s=jar - Disable my plugin and repeat this test and you will see that the results page displays a different sidebar with a different set of widgets
https://www.narishawaii.com/?s=cleansers&post_type=product - Please check this option - https://share.pluginus.net/image/i20240917130839.png
No disabling the plugin on YardArt did not display a different sidebar. It removed the sidebar as you can see here.
As for Naris I added 'by_text' to the Forcing disabling of functionality and it is now working correctly, though you still didn't answer my previous question regarding this.
Adding 'by_text' did not fix the issue on this site, after I updated to the latest version of your plugin.
Hello
Do you have a testing site for YardArt? Can you drop me wp-admin access to this test site? I will check it
Adding 'by_text' did not fix the issue on this site, after I updated to the latest version of your plugin. - Please note that this search redirects to the results display page (search template). Check out the sidebar settings on this page
The difference in text search between the old and new version - the new version has text search enabled by default
If your new plugin has text search enabled by default, why wouldn't you inform your customers? How would we know unless our clients complain? That's not very helpful to us.
As for YardArt, this is already a staging site. I've backed up the site and no one will touch it until you have resolved the issue. Please make sure you provide a list of any and all changes you've made.
Thank you.
Hello
Please check your link - https://c2n.me/4lwL5os.png
Seriously!! it's been 10 days since I started this ticket and you never even bothered to look at the backend of the site???
The link has been updated. Wow your support is crap.
Hello
Seems you're confusing something.
I've copied the site to a new staging site because this is taking you so long and I can't keep my client waiting. Please see new links.
Hello
because this is taking you so long - Yes, I told you the reason for this behavior in my first message. - https://share.pluginus.net/image/i20240925121416.png
Please remove your custom code - https://share.pluginus.net/image/i20240925121530.png - and everything will work fine
Again you had full access to the site 2 weeks ago and could have pointed out the code then that needed to be removed. Plus, your comment had failed to mention that you had changed default plugin settings without letting your customers know. So making this code change would NOT have solved anything until you had made that known. The only reason we added that code is because we found after test that your plugin greatly slows down our site unnecessarily.
This issue is now finally fixed.
Welcome;)