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BEAR License

🎄 Holiday Notice - Support Vacation 🎄

ATTENTION: From December 28, 2025 to January 6, 2026 our support team will be on vacation.

Important information:

  • ❌ No ticket responses from December 28 to January 6
  • ✅ Support will resume on January 7, 2026
  • 📝 You can still submit tickets during vacation - they will be queued and answered starting January 7
  • ⚠️ Urgent technical issues: Please check our documentation and codex first

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
hbb(@hector-photocenter3d-com)
3 Posts
Customers
November 21, 2022, 17:53

Hello

we purchased BEAR plugin at Codecanyon.

How can we enable the plugin license to get automatic updates?

Thanks

Héctor

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 22, 2022, 10:55

Hello Héctor

Please  install  the  paid  version. Read  this  - https://products-filter.com/i-just-bought-the-plugin-and-cant-install-it-error

To  update  the  plugin - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

#2
hbb(@hector-photocenter3d-com)
3 PostsTopic Author
Customers
November 22, 2022, 11:22

In that case I need to cancel the order from my account, and order again from my customer Envato account.

Can you refound please?

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 22, 2022, 13:51

Ok!

provide me with two license keys (yours and the customer's) - https://share.pluginus.net/image/i20210618130558.png ->  https://share.pluginus.net/image/i20210618130637.png

You can then request the refund(your license).

 

#4
hbb(@hector-photocenter3d-com)
3 PostsTopic Author
Customers
November 22, 2022, 17:19

Data is saved in private area, thanks

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 23, 2022, 10:45

Hello

Ok. You  can  request the  refund - https://themeforest.net/refund_requests/new

#6