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Bear freezing when we try to open categories.

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
gotink(@gotink)
2 Posts
Customers
October 7, 2022, 01:18

Hey guys

We seem to be having an issue when we try to open the categories pop up. when clicked it just sits there and then a page unresponsive comes up, if we kill the process we get an error window that says hung

wondering if you have seen this before -  video here of it happening - https://www.loom.com/share/08767e304ae349a4a74cfc1ec98abc3d

Thanks

 

Craig

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 7, 2022, 09:22

Hello Craig

Please pPaste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png and  wp-admin access - https://share.pluginus.net/image/i20210618130637.png - I will  check  it

#2
gotink(@gotink)
2 PostsTopic Author
Customers
October 7, 2022, 09:59

Hey thank you for the reply, just provided the info for you thanks

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 7, 2022, 12:48

Looks like the browser (client) can't handle rendering of 4300 elements. After all, for each element, the browser needs to initialize JS

Try  to edit category  in"Bulk edit" tab

#4