PluginUs.Net - Business Tools for WooCommerce and WordPress

[realize your idea - make your dreams come true]

Support Forum

You need to log-in to create request (topic) to the support

BEAR deletes <br> line breaks in product description

🎄 Holiday Notice - Support Vacation 🎄

ATTENTION: From December 28, 2025 to January 6, 2026 our support team will be on vacation.

Important information:

  • ❌ No ticket responses from December 28 to January 6
  • ✅ Support will resume on January 7, 2026
  • 📝 You can still submit tickets during vacation - they will be queued and answered starting January 7
  • ⚠ Urgent technical issues: Please check our documentation and codex first

🎅 Season's Greetings! 🎅

We want to thank all our amazing customers for your trust and support throughout 2025!
Merry Christmas and Happy New Year to you and your families! 🎉

We wish you:

  • 🚀 Successful online stores
  • 💰 Growing sales
  • 😊 Happy customers
  • 🎯 Achieved goals in 2026

Thank you for being with us! We appreciate every one of you and look forward to continuing our work together in the new year.

Rest, recharge, and see you in 2026!

Best regards,
PluginUs.Net Team

The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page please
If you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
steffcgn(@steffcgn)
4 Posts
Customers
April 3, 2023, 12:51

Hi,

I noticed that editing the product despription in BEAR seems to delete line breaks in the text.

What looks like this before the edit:

Zusammensetzung: 60% Baumwolle, 40% Modal<br>
LauflÀnge: 50g/100m<br>
NadelstÀrke: 4 bis 5<br>
Maschenprobe (10x10cm): 22 Maschen x 30 Reihen<br>

is changed to this when editing from BEAR:

Zusammensetzung: 60% Baumwolle, 40% Modal LauflÀnge: 50g/100m NadelstÀrke: 4 bis 5 Maschenprobe (10x10cm): 22 Maschen x 30 Reihen Pflege: MaschinenwÀsche bei 30 Grad Verbrauch Damenpullover Grösse 38/40: UngefÀhr 550g

Is there a way to stop this behaviour?

 

Thanks in advance,

Stefan

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 4, 2023, 11:13

Hello Stefan

What plugin version number are you using?

#2
steffcgn(@steffcgn)
4 PostsTopic Author
Customers
April 4, 2023, 12:24

Hi Pablo,

we are using Version 2.1.2.

 

 

 

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 5, 2023, 11:50

Hello Stefan

Please update the plugin to latest version
and do a test

I did this operation on our test site everything works correctly

#4
steffcgn(@steffcgn)
4 PostsTopic Author
Customers
April 7, 2023, 14:53

Hi Pablo,

yes 2.1.3.1 doesn't do this anymore. :)

I'm sorry I didn't check the current version first, but I somehow thought I had the current version.

Thank you for your help!

 

Stefan

 

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 10, 2023, 09:36

Hello Stefan

Great! Welcome;)

#6