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šŸŽ„ Holiday Notice - Support Vacation šŸŽ„

ATTENTION: From December 28, 2025 to January 6, 2026 our support team will be on vacation.

Important information:

  • āŒ No ticket responses from December 28 to January 6
  • āœ… Support will resume on January 7, 2026
  • šŸ“ You can still submit tickets during vacation - they will be queued and answered starting January 7
  • āš ļø Urgent technical issues: Please check our documentation and codex first

šŸŽ… Season's Greetings! šŸŽ…

We want to thank all our amazing customers for your trust and support throughout 2025!
Merry Christmas and Happy New Year to you and your families! šŸŽ‰

We wish you:

  • šŸš€ Successful online stores
  • šŸ’° Growing sales
  • šŸ˜Š Happy customers
  • šŸŽÆ Achieved goals in 2026

Thank you for being with us! We appreciate every one of you and look forward to continuing our work together in the new year.

Rest, recharge, and see you in 2026!

Best regards,
PluginUs.Net Team

The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page please
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Gunta(@gunta)
16 Posts
Customers
October 4, 2021, 11:12

Hello,

My product's variation is Size. All Titles are the same and I don't know which size is which one, what should I do?

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 4, 2021, 12:52

Hello

Please read this - https://bulk-editor.com/why-the-attributes-of-one-product-can-be-seen-in-one-of-its-variants-and-no-attributes-are-visible-in-the-second-identical-product

#2
Gunta(@gunta)
16 PostsTopic Author
Customers
October 4, 2021, 13:52

I am sorry, I'm not an IT Specialist, just a simple user. Where is it function.php?

#3
Gunta(@gunta)
16 PostsTopic Author
Customers
October 4, 2021, 16:19

Did I do everything correct? It doesn't help

#4
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 5, 2021, 09:55

Hello

Paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png andĀ  FTP+wp-admin access - https://share.pluginus.net/image/i20210618130637.png I willĀ  check it

#5
Gunta(@gunta)
16 PostsTopic Author
Customers
October 5, 2021, 10:00

I haven't purchases the plugin yet, I'm just testing it.

But it's not a problem, I can buy it, if the issue can be resolved

#6
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 5, 2021, 10:03

Ok!

I haven't purchases the plugin yet, I'm just testing it. - In thisĀ  caseĀ  just pasteĀ  Ā FTP+wp-admin access - https://share.pluginus.net/image/i20210618130637.png

Last edited on October 5, 2021, 10:04 by Pablo Borysenco · #7
Gunta(@gunta)
16 PostsTopic Author
Customers
October 5, 2021, 10:39

done

#8
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 6, 2021, 12:14

Hello

PleaseĀ  dropĀ  me FTP + wp-admin access/Ā  I do not need access to your hosting

#9
Gunta(@gunta)
16 PostsTopic Author
Customers
October 6, 2021, 14:49

I am sorry, I hope now the information is correct

#10
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 7, 2021, 09:19

Hello

Ok! Great!

PleaseĀ  add wp-admin accessĀ  AndĀ  Ā add the path where your site is located on the server (I see you have a lot of sites)

#11
Gunta(@gunta)
16 PostsTopic Author
Customers
October 7, 2021, 13:25

done

 

#12
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 8, 2021, 17:15

Hello

PleaseĀ  clearĀ  allĀ  cache

I am changing the plugin code but it looks like these changes do not apply

#13
Gunta(@gunta)
16 PostsTopic Author
Customers
October 10, 2021, 11:00

Hello Pablo,

we are changing hosting this weekend.

I wrote new information about access to Cpanel. If you need ftp access, will try to get information

#14
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 11, 2021, 09:36

Hello

TheĀ  sameĀ  result - https://share.pluginus.net/image/i20211011103649.png

#15
Gunta(@gunta)
16 PostsTopic Author
Customers
October 11, 2021, 10:19

Hello,

cleared cache

#16
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 11, 2021, 12:32

I cleaned this cache - https://share.pluginus.net/image/i20211011133242.png Ā -Ā  nothing changes

#17
Gunta(@gunta)
16 PostsTopic Author
Customers
October 11, 2021, 13:20

So it's not possible to properly use your plugin on our website?

#18
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 12, 2021, 09:21

Hello

No! It is impossible to work with such settings of your hosting. My plugin is okĀ  and it works well for over 30,000 users

You may be using server side cache or the site folder is on a different path

#19