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All settings lost when I update WordPress

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
cglmicro(@cglmicro)
13 Posts
Customers
September 24, 2020, 21:43

Hi guys.

I did my purchase through CodeCanyon, and I LOVE your extension.

I'm running version 2.2.4 and I'm having issues when I upgrade my WordPress from 5.4.2 to 5.5.1: It loose most of my settings. It happened a few months back and I had to reconfigure everything. It just happened again, and it's the second time I try to go from 5.4.2 to 5.5.x. This time I can no longer go in WOOCOMMERCE > SETTINGS > PRODUCTS FILTER since I always get a spinning wheel on a blank page.

I will revert to last night backup until I hear from you.

 

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 25, 2020, 11:39

Hello

Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png and  wp-admin access - https://c2n.me/42BAoj4.png

It loose most of my settings - Very strange! Perhaps you have a problem with the configuration server.

#2
cglmicro(@cglmicro)
13 PostsTopic Author
Customers
September 26, 2020, 13:57

I've just posted the required data. Prior to update my WordPress if you plan to do it, I must do a backup before so sync with me please.

Thanks.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 28, 2020, 12:08

Hello

As it alive site I can suggest you make clone of the site for testing by this plugin https://wordpress.org/plugins/duplicator/ and I will make tests there

and  you are using an old version of woocommerce

 

 

Last edited on September 28, 2020, 12:09 by Pablo Borysenco · #4
cglmicro(@cglmicro)
13 PostsTopic Author
Customers
September 28, 2020, 21:48

Hello Pablo.

I've created the staging environment, see the private data of this ticket for more informations.

The Woocommerce I'm running now is 4.4.1. I tried upgrading it BEFORE trying to upgrade WordPress and the result was the same.

On the staging site, I did disabled every extensions, upgrade to WP 5.5.1 and Woocommerce to must current, and enabled the minimum extensions possible and the problem is the same.

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 29, 2020, 11:36

Hello

this is a bug with your current theme - https://clip2net.com/s/49fvvFN

I  check  another  theme -  https://c2n.me/49fvKZq

#6
cglmicro(@cglmicro)
13 PostsTopic Author
Customers
October 14, 2020, 17:18

You are right. I'll shop for a new theme then.

Thanks for your time.

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 15, 2020, 11:07

Hello

Welcome;)

#8