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Adv Woo Label disappears after filter

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
tfilus(@tfilus-preson-com)
14 Posts
Customers
August 14, 2023, 19:03

Hello,

I am using Adv Woo Label for labels on my images. After using the filter the labels all disappear.

Please help.

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 15, 2023, 12:59

Hello

Please  drop me  wp-admin access

#2
tfilus(@tfilus-preson-com)
14 PostsTopic Author
Customers
August 15, 2023, 15:28

https://www.texascapliners.com/product-category/pres-on-products/foam-tape/rubber-synthetic-rubber-foam-tapes/

 

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 16, 2023, 11:27

Hello

Please  disable  ajax  mode ( This is a third party plugin incompatibility with ajax mode )

and  check -> Advanced->Options-> https://share.pluginus.net/image/i20230816122718.png - This should fix the disappearing filter issue.

#4
tfilus(@tfilus-preson-com)
14 PostsTopic Author
Customers
August 16, 2023, 16:29

Ajax mode was disabled, but didn't resolve the problem.  The Labels still disappear after a filter is applied.

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 17, 2023, 11:01

Hello

I checked your site, ajax mode is not disabled

#6
tfilus(@tfilus-preson-com)
14 PostsTopic Author
Customers
August 17, 2023, 19:03

When I disable Ajax, the filter disappears after filtering.

It does solve the problem in regards to the labels do not disappear, but it's a bigger issue that the filter disappears.

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 18, 2023, 11:21

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png

To get  license  key - https://codecanyon.net/downloads -> https://c2n.me/49ZXJv0.png

Update  the  plugin to latest  version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

#8
tfilus(@tfilus-preson-com)
14 PostsTopic Author
Customers
August 18, 2023, 15:13

Update done... Still experiencing same problem. With Ajax on, labels still disappear after using filter.   With Ajax turned off, the labels remain, but filter disappears after filtering.

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 21, 2023, 10:52

Hello

Ok!  Please  add  wp-admin  access  - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134615.png -  I will  check  it

#10