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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Vonsa(@vonsa)
5 Posts
Customers
September 17, 2019, 07:57

Hi,

Unfortunately I cannot show the website right now because it is not live.

There are 2 issues.

1: When I activate a category filter all the margin etc. seems to get removed from the page, also instead of the content having max width it is now full page.

2: On smaller sizes I use a filter button which opens the filter menu as a slider over from"off-page", when there is no product that fits the search criteria the filter button also seems to dissapear.

Are these known issues for you and can you supply me with a solution?

Kind regards,

Coen

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 17, 2019, 13:20

Hello Coen

Please drop me  video  with  the issue

#2
Vonsa(@vonsa)
5 PostsTopic Author
Customers
September 18, 2019, 16:07

Hi Pablo,

I've made screenshots instead.

1 (this is how it should be): https://ibb.co/db4J8Wx

2 (it's now full with and margin's are removed after pressing category Blouses), it should stay as in screenshot 1: https://ibb.co/tBYpPY5

Responsive 1 (has filter button showing): https://ibb.co/7pd5d75

Responsive 2 (filter button has dissapears if no product can be found in specified category, should show): https://ibb.co/5k8j1bq

Hope you can help.

Kind regards,

Coen

Last edited on September 18, 2019, 16:08 by Vonsa · #3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 19, 2019, 12:14

Hello Coen

  1.  Disable  ajax  mode.
  2. Yes. Because the"product not found" template has no hooks to call the filter.
#4
Vonsa(@vonsa)
5 PostsTopic Author
Customers
September 19, 2019, 12:22

Hey Pablo,

Thanks for your response.

  1. Is this the only solution? Your product filter plugin is suitable for me only because of the ajax functionality.
  2. Is this something I can resolve?

If I can pay small amount for your instructions so I can resolve these issues, and they will be resolved for a long time I can do that. Else I'll try something else like WooCommerce official plugin filter plugin.

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 20, 2019, 11:11

Hello

1 if the current theme is incompatible with ajax mode - it's hard to fix

2 You  can try  add custom content  to"product not found" - https://c2n.me/43GszAu.png

#6