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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
ipbh76(@ipbh76)
3 Posts
Customers
January 18, 2021, 16:08

HI I have purchased your plug in for the site: calzadossierra.es

I have installed it and it goes nice. I hav only 2 questions.

You can see in https://calzadossierra.es/tienda/ that category filter is running nice. Also the brand one. But the oe for sizes is not running propertly, can you help me?

Other question is that I want to put the tags filter, but it shows me all tags together. How can I separate the tags in different filter?

Also, al the filters must filter the other one.

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 19, 2021, 13:29

Hello

Your  size cat -   https://c2n.me/4aBQPLP.png and  size attribute -   https://c2n.me/4aBQSDU.png - is  empty

But Tallas attribute  works  correct - https://c2n.me/4aBR87b.png

How can I separate the tags in different filter? - Unfortunately the plugin cannot split one taxonomy into several filters

#2
ipbh76(@ipbh76)
3 PostsTopic Author
Customers
January 19, 2021, 14:04

Hi, about sizes there is no problem.

The problem now is tag groups. I bought this plug in to make the tags filetrs. If I can't separate tags in different filters I do not need this plug in so I will cancel it and ask for my money. Can you help me?
Thanks.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 20, 2021, 11:48

Hello

 I do not need this plug in so I will cancel it and ask for my money.  - Unfortunately, this is not a reason for a refund. We have not announced this functionality anywhere.

And for such cases, we created a free version - but you did not use it

To get this custom functionality, you should develop a code for this.

#4
ipbh76(@ipbh76)
3 PostsTopic Author
Customers
January 21, 2021, 15:55

Hi, I consider it a basic function. Please refound money or I let paypal - envato the refound and see what they say. thanks

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 22, 2021, 12:31

Hello

 I consider it a basic function. - As I said, this is not a reason for the refund. The plugin has certain functions and you should read the documentation before purchasing.

Yes!  Please open a dispute on envato. I think it will be fair

#6