Quote from Pablo Borysenco on September 30, 2021, 11:59

Hello Peter

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png

and  drop me  exact  link to the  issue

Quote from undergroundretail123 on September 30, 2021, 12:04

Hi Pablo

We cannot access the links for the licence, our Malwarebytes prog says there is a Trojan in the site/link.

Where is the Licence # in Settings?

Do we need a Licence for the Slider option to work?

 

 

 

Quote from Pablo Borysenco on October 1, 2021, 11:49

Hello

To  get  license  key -  https://codecanyon.net/downloads

We do not support non-licensed products

Quote from undergroundretail123 on October 6, 2021, 18:15

Hi Pablo

We made the purchase - downloaded the zip file - it will not install because WC advises Plugin is already installed.

Where is the License # and where do we have to copy/paste into the Plugin

Thanks

Peter

 

Quote from undergroundretail123 on October 6, 2021, 19:11

Hi Pablo,

So WC reset and the Plugin looks like its now the Pro version.

"Instock" - when the box is ticked and hit "Filter"nothing happens - just displays the same page and same number of products fir the whole catalouge

Thanks for your advice on this

 

Quote from undergroundretail123 on October 6, 2021, 22:42

WEBSITE ADDRESS   https://underground-england.com/product-category/footwear/creepers

Quote from Pablo Borysenco on October 7, 2021, 11:51

Hello

To get  license  key - https://codecanyon.net/downloads

Paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png

 just displays the same page and same number of products fir the whole catalouge - means you have all the products in stock. If this is not the case, send me a link for filtering and indicate which product should not be in the results.

Quote from undergroundretail123 on October 7, 2021, 12:03

Hello

https://underground-england.com/product/wulfrun-single-sole-creeper-burgundy-suede/ -  there is NO UK Size 4,5,6,9 in-stock.  If the Search Form is used and the "In-stock" box is checked and one of these Sizes is selected then the Results displayed show the style shown above as available.

We have made a purchase for the Pro version - we cannot paste a License # becasue Malwarebytes advises there is Trojan on the Stakovergo link.

 

Quote from Pablo Borysenco on October 8, 2021, 11:50

Hello

at the top right of the page you will see a button that opens the fields with private data. Insert the license key+wp-admin access there

Did  you check  it - https://share.pluginus.net/image/i20211008125017.png

Quote from undergroundretail123 on October 8, 2021, 12:22

The Top right of what page????????

Your link does NOT work - its got a Trojan Virus!!!!!!!!!!!!

This is not good support - you only answer once a day and we are now day 5 - so far you have not answered the Tech question and the Search Form is not professional for the display on our website

If this is the best you can do we need a Refund

 

Quote from admin on October 8, 2021, 14:08

Hello

Open page code of the screen support you sent: view-source:https://share.pluginus.net/image/i20211008125017.png - and find any javascript there. What tool you use to check it?

Quote from admin on October 8, 2021, 14:21

Hello

Looks like it is panic of the software you use, look please report: https://www.virustotal.com/gui/url/121fbe566295a5cd19e3fedf7ad1d66424d8c54837cf0ac2f2009676746ec9ab?nocache=1

 

Quote from Pablo Borysenco on October 8, 2021, 14:55

Hello Peter

You shouldn't be nervous and blame me for something. When you created a topic, you had to insert a license code so that they could identify you as our client. But unfortunately you didn't

Your link does NOT work - its got a Trojan Virus!!!!!!!!!!!! - Forget it. This is just an image link to help you find this button

The Top right of what page???????? - this page where you read this message.  there is the button on the top right side with  the  text "Private data of the current support request"  Please  click  it and  paste  your  license  key + wp-admin access. follow my instructions( it will save you a lot of time ).

so far you have not answered the Tech question and the Search Form is not professional for the display on our website - This is not a technical question. If you read the documentation or watch the video, then you could configure the search correctly. And I didn’t refuse your support. I am ready to help you. Since you cannot see the images, I decided to visit your site and set up the plugin for you. From your side, I need you to just find the button and give me the opportunity to help you!

Quote from Pablo Borysenco on October 12, 2021, 12:37

Hello

I did a test -  https://clip2net.com/clip/m92356/c7a75-clip-1873kb.mp4 -  everything works fine

As you described here - https://c2n.me/4dD9kXP.png - this product does not appear in the results

Please  watch the  video - https://products-filter.com/video#beGT6p_look