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Size In-stock filter not working correctly

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
undergroundretail123(@undergroundretail123)
51 Posts
Customers
August 30, 2022, 10:46

Hello

If we select UK Size 2 and also select"In-stock" products are displayed , however some of these products are not In-stock in the selected UK Size.

Many thanks for your advice

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 30, 2022, 10:52

Hello

What plugin version number are you using?

Please  check  options - https://share.pluginus.net/image/i20220830085239.png - and  do a test

#2
undergroundretail123(@undergroundretail123)
51 PostsTopic Author
Customers
August 30, 2022, 11:00

Hi Pablo

Version 2.2.9.1

Also, the link to Stackflow is blocked by our Malware Program

 

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 30, 2022, 11:11

Please paste your license key and wp-admin access  here  -"Private data of the current support request"(the button is at the top right)

And links to products that should not be displayed

#4
undergroundretail123(@undergroundretail123)
51 PostsTopic Author
Customers
August 30, 2022, 11:55

Data entered into Private section

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 30, 2022, 12:05

I requested wp-admin access, can you provide it?

In "Additional options" of"in stock",  please, check "Use new DB." -> No

#6
undergroundretail123(@undergroundretail123)
51 PostsTopic Author
Customers
August 30, 2022, 12:20

The DB setting is now"NO"

Admin Access - Token link is in Private Data

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 30, 2022, 13:02

Ok!  I checked  it. But this product has status -"Available on back-order".  the product must have the status"Out of stock" - to exclude it from the search result

#8
undergroundretail123(@undergroundretail123)
51 PostsTopic Author
Customers
August 30, 2022, 13:08

The filter"In-stock" should be for products that have a Stock value and are in stock and available to purchase. We don't see how the status"Available on back-order" means the product is"In-stock"

#9
undergroundretail123(@undergroundretail123)
51 PostsTopic Author
Customers
August 31, 2022, 10:19

Hello Pablo

Could you update on our issue you please

#10
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 31, 2022, 10:22

Hello

and available to purchase. - "Available on back-order" -  that's the whole point, let the user buy the product

#11