Products Filter not working correctly with MOTORS theme
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Here is the live site: https://sinergymotorsports.com.au/shop/
WordPress 5.9.3
Motors theme 5.1.6 (https://motors.stylemixthemes.com/)
WOOF - WooCommerce Products Filter 2.1.9
WOOF filter works on this site, EXCEPT the RESET button does not work.
Here is the staging site:
https://staging.sinergymotorsports.com.au/shop/
(NOTE: there are no product images on the staging site because I didn’t copy the uploads folder over – it was too big)
WordPress 6.0.1
Motors theme 5.2.4
WOOF - WooCommerce Products Filter 2.1.9
The WOOF filtering works on this site, HOWEVER the dropdown selections are not retained (always reverts to MAKE and MODEL) and the RESET button does not work.
I can provide staging site WordPress admin login if required.
Thanks very much for your help.
I have added the staging site WordPress admin login details via the"Private data" function
Hello
Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png
Update the plugin to latest version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato
I was told I did not have to have a license key to get support, see a copy of the email advising me of this below:
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Hello Paul
Don't buy a plugin if you're not sure if it works well on your site! You can get support with any version of the plugin
So to get support or ask any questions please write here - https://pluginus.net/support/forum/woof-woocommerce-products-filter/
вт, 26 июл. 2022 г. в 10:43, admin <admin@pluginus.net>:
-------- Перенаправленное сообщение --------
| Тема: | PluginUs.Net"Sales query" |
| Дата: | Tue, 26 Jul 2022 03:04:31 +0000 |
| От: | Paul <admin@pluginus.net> |
| Отвечать: | enquiries@i-o-s.net, Paul <no-reply@pluginus.net> |
| Кому: | admin@pluginus.net |
From: Paul <enquiries@i-o-s.net>
Subject: Sales query
Message Body:
I am using the free version of the WOOF products filter on my site.
The plugin works, but with a couple of issues.
I suspect the issues may be related to my theme.
If I purchase a plugin license and raise a support ticket, will you help with my issues with the free plugin?
--
This e-mail was sent from a contact form on PluginUs.Net (https://pluginus.net)
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UPDATE:
I have fixed the dropdown selections are not retained issue.
Remaining issue is this:
The RESET button does not work.
Hello
You are using a very old paid version of the plugin(I am 100% sure of this)! if you do not have the license code, then you downloaded the plugin from third-party resources.
We do not support such products and are not responsible for third party code.
I strongly recommend that you remove this version of the plugin and check your site with an antivirus.
Thanks for the advice.
I have taken over management of the site from someone else.
I assumed it was the free version of the WOOF plugin.
I will purchase a license & upgrade.
Ok! Better delete this plugin and use a free version - https://wordpress.org/plugins/woocommerce-products-filter/
I deleted the old plugin, purchased a license and installed the latest version of the plugin.
See private data for the license key.
All working okay EXCEPT I'm getting duplicate "ghost" dropdowns in the sidebar, plus a duplicate of everything above my parts list.
SEE THIS IMAGE and this URL
I can get rid of these with the following CSS:
#woof_hh_slider_product_parts_chosen, #woof_hh_slider_product_parts1_chosen, .woof_sid_auto_shortcode { display: none; }
Q1. Why are these "extra" things showing on the Shop page?
Q2. Is there a setting in the plugin to be able to change the text "Parts Filter"? (refer to image)
Hello
Please watch this video - https://products-filter.com/video#beGT6p_look
To hide this - https://c2n.me/4ggIkWR.jpg check option - https://c2n.me/4ggImsm.png
https://c2n.me/4ggInf4.jpg - this is a conflict with your theme styles. Check it - https://c2n.me/4ggItx2.png
https://share.pluginus.net/image/i20220729145426.png - change title - https://c2n.me/4ggIzr1.png -> https://share.pluginus.net/image/i20220729145607.png
Thanks for your reply.
My issues are fixed.
Welcome :)