Quote from Pablo Borysenco on July 7, 2021, 12:30

Hello

Please  paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png and  FTP+ wp-admin access - https://share.pluginus.net/image/i20210618130637.png I will  fix it

Quote from tadswat on July 7, 2021, 13:58

Hi,

Where would I find my licence key? it's been two years approx. and I have no clue where to find it. I can't see in in wp-admin anywhere and can't find it in my emails.

Thanks

 

Quote from Pablo Borysenco on July 8, 2021, 11:19

Hello

To get  license  key - https://codecanyon.net/downloads -> https://c2n.me/49ZXJv0.png

Quote from tadswat on July 9, 2021, 11:28

All sent, many thanks for the quick support

Quote from Pablo Borysenco on July 9, 2021, 18:03

Hello

I did a  test. It looks like everything is working correctly now -https://c2n.me/4cEiqE7

 

Quote from tadswat on July 9, 2021, 22:58

That's really odd as it still isn't working for me. Just tested it on my phone as well and it's not working on there either. I asked my wife to check on her laptop and it's not working on there either so how on earth did you get it working for you ;)

Any ideas?

Thanks

 

 

Quote from tadswat on July 9, 2021, 23:12

 

If I hover over any of the buttons that no longer work I get "javascript: void(0);" displaying in the bottom left of my screen so it looks like maybe javascript is being blocked somehow or is this working as intended?

Quote from tadswat on July 12, 2021, 11:13

Hi,

Any update on this please?

I have tried different browsers, different pc's in different locations and nothing I do enables me to see it working so I am very confused how you appear to have videoed it working.

Thanks

Quote from tadswat on July 12, 2021, 14:07

Hi,

Will you be working on this any more or have you tried and can't find the problem? if you have hit a wall with the problem please let me know so I can move on and find another solution.

Thanks

 

 

 

 

Quote from Pablo Borysenco on July 12, 2021, 16:28

Hello

Please  do a  test

Quote from tadswat on July 12, 2021, 16:32

Seems good :)

Many thanks for this, greatly appreciated.

What was the problem?

 

Quote from tadswat on July 12, 2021, 23:32

Hello Pablo,

Your filter now works on a lot of the pages and even seems to work on all of them if I am logged into wordpress. If I am logged out, as all my customers are, then your filter still won't work on certain pages, such as :

https://www.rugsuk.com/traditional-rugs/ also https://www.rugsuk.com/rugs/traditional/ ( the tags version doesn't work either)

https://www.rugsuk.com/modern-rugs/  but https://www.rugsuk.com/rugs/modern/ (here the tag version DOES work)

These above are in the main menu but strangely  https://www.rugsuk.com/plain-rugs/ also in the main menu works fine. BUT the tag version doesn't.

Hopefully this is useful to you.

Thanks

 

 

 

 

 

 

 

 

 

 

A lot of the p

 

 

Quote from Pablo Borysenco on July 13, 2021, 13:31

Hello

Please  clear  all  cache  and  Ctrl+F5

the tag version  - what do you mean

Quote from tadswat on July 13, 2021, 15:19

Hi

It appears to be okay again now.  Clearing cache made no difference though, not the Ctrl+F5 both of which I tried many times yesterday. However it seems to have sorted itself out overnight.

Thanks

 

 

Quote from Pablo Borysenco on July 14, 2021, 12:06

Hello

Ok!  Great

Welcome;)

Quote from tadswat on August 2, 2021, 14:15

Hi,

This has stopped working again.

Can you please tell me what the problem is so I can maybe fix it myself and not have to keep bothering you with it.

If the issue is serverside I need to know so I can speak to those guys about it.

Many thanks

 

 

Quote from Pablo Borysenco on August 3, 2021, 11:17

Hello

unfortunately I can't see the error - https://c2n.me/4cTgsUD

Quote from tadswat on August 3, 2021, 11:22

Have you ever actually made any changes or have you simply waited until it worked and then said it was fixed? as if you fixed it by making a change maybe it has been overwritten

i.e. is this server related and not something you have fixed in the code?

Can I discuss this with you via email rather than on public forums?

Quote from Pablo Borysenco on August 3, 2021, 13:25

Forum support only

have you simply waited until it worked and then said it was fixed? - waited???? It's faster and easier for me to fix the problem than to wait.  I fixed the bug and added it to the new version so that this does not happen again for users with the same server setting

if you fixed it by making a change maybe it has been overwritten  - Yes, or maybe you have updated / installed a third-party plugin that causes a JS error

if the error appears again - Please  open browser console (F12) and drop me a screenshot of the JS error