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Product Categories not showing on filter

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
e.udoekong(@e-udoekong)
5 Posts
Customers
January 13, 2023, 12:21

Hi,

The product category doesn’t show on the filter although it's selected to show on the WOOF - WooCommerce Products Filter settings.

Please can be done?

 

Thank you

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 13, 2023, 12:34

Hello

Please  drop  me  exact  link  to the  issue

#2
e.udoekong(@e-udoekong)
5 PostsTopic Author
Customers
January 13, 2023, 12:36

https://snootyfrox.co.uk/categories/winter-sale/

 

I have set hide empty terms to yes. Let me know if you need it set to know to help you.

 

Thank you

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 13, 2023, 12:48

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png

note that it is displayed here - https://snootyfrox.co.uk/shop

On the taxonomy page, the filter will only show child elements

This is a very logical behavior. On the category page, you can show ONLY products that belong to the category OR child category. It makes sense to show only child categories( of the current category ), because clicking on any other category will always give zero products   )

#4
e.udoekong(@e-udoekong)
5 PostsTopic Author
Customers
January 13, 2023, 12:56

Please where can I fetch the license key as I don't see it on the envato invoice

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 16, 2023, 12:39

hello

To get  license  key - https://codecanyon.net/downloads -> https://c2n.me/49ZXJv0.png

#6
e.udoekong(@e-udoekong)
5 PostsTopic Author
Customers
January 16, 2023, 12:46

Hi Pablo,

 

The License key has been sent.

 

Thank you

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 16, 2023, 14:35

OK! thank  you.

I described the reason for this behavior - https://share.pluginus.net/image/i20230116123524.png

#8
e.udoekong(@e-udoekong)
5 PostsTopic Author
Customers
January 23, 2023, 15:03

Hi Pablo,

Thank you for your earlier email. I have gone through it and discovered the"winter-sale" category has other categories the products belong to. Is there anything else I should do to get it to show those categories?

 

Thank you

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 24, 2023, 11:40

Hello

winter-sale  - Does this category have child elements?

The category page displays only the child elements of the current category

#10